Bookings Administrator - Loughborough, United Kingdom - Community Eye Care CHEC

Community Eye Care CHEC Loughborough, United Kingdom

1 week ago

Description

Job Title: Bookings Administrator

Location: Leicester

Contract Type: Permanent.

About ACHE

ACHE deliver high quality healthcare with community-based contracts, utilising local and national clinical expertise. We offer the opportunity to develop new sources of income, work in partnership with the commercial sector and increase efficiency, all while maintaining the same quality, values and ethos as the NHS.

The Role

ACHE are seeking an enthusiastic and motivated Referral and Bookings Administrator to join the team in Loughborough.

As the Referral and Bookings Administrator, you will complete administrative tasks set by Referral and Bookings Manager and pro-actively complete duties to keep the service efficient ensuring no patient breaches.

Main duties of the job

Provide comprehensive administrative support to healthcare professionals, managers, and staff members.
To receive and process electronic referrals on SystmOne received through the referral service used for various contracts.
To receive and process internal referrals in line with service level agreement criteria.
To ensure all patients care containing clear details of the requirements of the next step on their pathway is responded to in tasks.
To monitor and book patients from tasks in line with priority order highlighting shortages of capacity to the manager.
To confirm the details of any appointments and associated special requirements with the patient using the available technology (letter, e-mail, text).
Utilising SystmOne for patient referrals from various contracts.
Assist with booking meeting rooms, events, sending invites, taking minutes, distributing relevant documents.

What you'll bring to the role:

Natural ability to empathise with patients and demonstrate a genuine care
Good communication and strong interpersonal skills
Excellent telephone manner
Excellent organisational skills and attention to detail
Highly proficient in Microsoft Office and other systems
The ability to learn and adapt to new internal systems
Self-motivated and self-starter with the ability to prioritise and schedule work independently
Approachable and friendly manner to welcome our patients into our hospitals and clinics

Why join ACHE?

25 days holidays plus bank holidays
Buy and sell annual leave scheme
Refer a friend scheme
Company pension
Company sick pay scheme
Life assurance scheme
Bluelight Card- 100's of discount and cashback options
Performance review with a training and development plan
Employee discounts portal
Cycle to work scheme
Tech scheme

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