Service Desk Technical Administrator - Colchester, United Kingdom - East Suffolk and North Essex NHS Foundation Trust

East Suffolk and North Essex NHS Foundation Trust

Verified Company

Colchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is an exciting time for us; it could be for you too.

We are an ambitious trust with a simple vision, to provide the communities we serve with excellent healthcare and build a better future for the people of East Suffolk and North East Essex.

To help us do this, we will work closely with our local partners to deliver more of the joined-up services and care our residents need.

We want the best staff. You want to make a difference.

So if your ambition matches ours, it's time to work together.

This is an outstanding opportunity for an Service Desk Administrator with IT skills & knowledge to be a part of the IT Service Desk, based at our Ipswich site.

If you have the vision and commitment to take forward this role and share our commitment to put patients at the heart of everything we do and save both staff and patient time then we would love to hear from you.

Purpose of Role:

To provide an efficient and courteous first line support service to staff as a member of the Trust's Service Desk that provides IT support.
To support Desktop Systems.
To demonstrate best practice in Service Desk operations.
To prepare and actively participate in Trust's annual Performance Development Review process and progress reviews.
To undertake selfdevelopment in the form of a professional qualification e.g. MTA or MCSA certification.
Ensure training and development needs detailed in your personal development plan are followed up and the effectiveness of the acquired training and development evaluated in terms of self, patient and service.

East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area.

We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of 10,000 amazing colleagues providing care to 800,000 residents.

Our philosophy is that time matters to everyone. Too often, our current systems and ways of working add unnecessary stress and frustration.

Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients throughout our day-to-day business.

Key Responsibilities:

To process service requests from user.
To undertake general administration duties
Maintain up to date working knowledge of Trust Procurement processes and SFIs.
IT purchasing providing specialist advice to Trust staff on IT equipment and processing IT
Purchase requests on behalf of all Directorates.

Please see attached job description for full details