Customer Service Advisor - Manchester, United Kingdom - Oldham Council

Oldham Council
Oldham Council
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Manchester City Council
***
Working hours:35 hours per week


Contract type:
Permanent, Full Time


Closing date: 28 March 2024- For this job we are looking for:

  • People who are passionate about delivering Customer Service excellence
  • Excellent team working skills
  • Excellent Communication skills both verbal and written
  • Effective problem solvers who are willing to go the extra mile to resolve customer queries quickly and effectively in line with agreed policies, procedures and processes.
  • Experience in using various computer systems and possess a high level of IT literacy
  • High level Numeracy skills
  • A personal commitment to continuous service improvement
  • Ability to work flexibly to meet the needs and expectations of our residents
  • A personal commitment to continuous selfdevelopment
  • Experience of working within a fast paced, multi service customer service role is desirable but not essential


We are looking for individuals who are flexible to the needs of our residents and are able to work between the hours of 8am to 8pm Monday to Friday.

The team is a fast paced and deals with multi services


We're the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone.

We're proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.


When you join us, you're joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality.

Whatever your role, you'll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part.

It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be.

Our people and partners have agreed five 'behaviours' - the grounding for how we must work together and treat one another:


  • We take time to listen and understand
  • We work together and trust each other
  • We show that we value our differences and treat each other fairly
  • We 'own it' and we're not afraid to try new things
  • We're proud and passionate about Manchester
A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.


Creating an inclusive team at Manchester City Council

Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people.

To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:


  • Members of the Armed Forces and veterans
  • Are currently in care, or have previously been in care
  • If you consider yourself to be disabled or if you have a longterm health condition

Accessibility
As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment.

These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.


When you join us
We want everyone to be able to be themselves at work and give their best.

If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment.

If, however, any task proves to be unachievable, we will look at redesigning parts of the role.


Other relevant information
Greater Manchester Continuous Service Commitment
Our Manchester
Privacy Notice


salary from
***£24,294


contract
***permanent


working hours
***full time

*** am

  • 28th Mar 2024
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