Customer Service Executive - Braintree, United Kingdom - Jobheron

Jobheron

Verified Company

Braintree, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A talented Customer Service Executive is needed to join the team at this leading publishing and subscription services bureau based in Essex.

They work for some of the UK's most prestigious magazine publishers, providing subscription management, e-commerce,and data analytics services.

As a Customer Service Executive, you will be involved in the day-to-day handling of subscription orders for their specialist clients, with the potential to grow and develop a career within a publishing services bureau.

You will be responsible for working on specific publisher titles, dealing with complex issues and liaising with members of other teams to ensure a top-quality service is provided at all times.

They encourage and reward hard work whilst aiming for the best work-life balance for every member of their expanding team.

The company also offers superb career prospects. This is an exciting time to join them

Key Responsibilities:

Answering queries and processing orders over the phone
Diarising inbound and outbound calls on the subscription database
Actioning amendments on the subscription database
Investigating queries received from customers
Handling customer payment details securely
Reconciliation of financial data

Required Skills:

A good working knowledge of Microsoft Word, Excel and Outlook
Good spelling, grammar and command of the English language
Good mathematical skills with the ability to understand accountancy procedures
Confident and friendly telephone manner with the aptitude to handle complaints when required
A proactive nature with the ability to identify problems and communicate these effectively
Enjoy working in a fastpaced and sometimes pressurised environment
Excellent attention to detail with the ability to resolve queries
Good team player and interpersonal skills
Have your own transport due to the beautiful rural location (car, bike, pony and trap, all modes accepted)

Benefits:

Superb career development with opportunities to develop within a growing company
A Loyalty Award Scheme where staff benefit from additional annual leave with a length of service PLUS a day off on your birthday
Excellent working environment (modern, purposebuilt office setting with the peace and space of the countryside)
A developed wellness programme which includes access to a 24/7 Employee Assistance Programme
An attractive salary package based on experience and current skills, with an annual salary review
They are Investors in People company their people are important to them
Working hours are 9am to 5.30pm

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