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    Senior It Support Engineer - United Kingdom - Jobheron

    Jobheron
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    Senior It Support Engineer | Jobheron | UK

    An experienced Senior IT Support Engineer with at least 3 years of MSPexperience is needed to join the team at this leading Managed ServiceProvider based in Shenley on a full-time basis.

    They are looking for astrong 2nd/3rd Line Engineer to join their helpdesk team.

    As the mostexperienced technician on the helpdesk, you will be responsible formaintaining a high standard of all technical services provided to theirclients as well as supporting the helpdesk team and making sure they have...

    strong 2nd/3rd Line Engineer to join their helpdesk team.

    As the mostexperienced technician on the helpdesk, you will be responsible formaintaining a high standard of all technical services provided to theirclients as well as supporting the helpdesk team and making sure they havethe skills and training they need.

    This is a client-facing role.

    You needto be able to communicate well with clients (new and existing) and enjoyestablishing relationships and building trust and confidence.

    This is anexcellent opportunity to progress your career with a well-establishedcompany About the Company They are a Managed Service Provider offeringsupport, consultancy, and cloud services.

    Since 2010, they have become atrusted partner for small and medium businesses in London, Hertfordshire,and Essex. You'll have the opportunity to make a real impact and bevalued for your contributions every step of the way. Together, let'sharness the power of technology to drive success. About The Role As an MSP,they provide a wide range of managed services, including productivity,connectivity, security and backup.

    You will be expected to have a deepknowledge of these products enabling you to deal with implementations,migrations, support and training the team in their use.

    You will be takingon complex tickets and generally assisting the helpdesk team. You should beable to help them aspire to increase their knowledge and develop theirskills.

    Their clients need to operate securely and safely, so you will needto be able to advise on information security, cyber safety, and GDPR bestpractices.


    Required Experience:
    MSP Experience (at least 3 years)

    Strong2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS,DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and localActive Directory management RMM tools (they use Ninja and ConnectWise)Experience with Cyber Essentials or other compliance audits RequiredSkills:

    Excellent communication skills, verbal and written Experience withincident management Own a vehicle with a valid UK driving licence Patient,understanding and calm under pressure.

    Hard-working,/ honest andresponsible Keen to learn and happy to accept feedback Good time-keepingand the ability to prioritise work-load

    Desirable Skills:
    MicrosoftTerminal Services, including brokers and gateways Citrix (delivery ofRemote Desktops and Remote Apps)

    Voice over IP (Hosted PBX, SIP handsets,Microsoft Teams Voice) Basic understanding of CCTV and Access Controlnetworking requirements Supporting and working with suppliers to supportsoftware packages such as Sage, IRIS, & CCH WordPress or HTML/CSSBenefits:

    Health Insurance Gym Membership options Flexible WorkingOpportunity to work from home up to 2 days per week 20 days holiday pluspublic holidays Sounds interesting? Click the APPLY button to send your CVfor immediate consideration.

    Candidates with previous experience or jobtitles including; Senior IT Support Specialist, Lead IT Technician, ITSupport Team Leader, Senior Systems Support Engineer, Senior TechnicalSupport Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer mayalso be considered for this role.


    IND123Tagged as:
    remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home

    When applying state you found this job on Remote Network.

    #J-18808-Ljbffr

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