IT Support Engineer - London, United Kingdom - Edison Hill Search

Edison Hill Search
Edison Hill Search
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London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
2nd Line IT Support Engineer - East London, Canary Wharf


We have a fantastic opportunity for a 2nd Line IT Support Engineer to join a growing IT Support MSP based in London Docklands.


You will be a part of a dynamic team and gain exposure to varied clients across multiple sectors, supporting a wide range of technologies from on-prem to cloud-based.


Requirements:


  • Experience working at least to 2nd line level
  • Experience administrating, configuring, and troubleshooting Office 36
  • Exchange server
  • VMware
  • Hyper-V
  • Network and Firewalls
  • Excellent communication skills
  • Have strong knowledge of all current Microsoft windows platforms (cloud and onprem)
  • Experience using a ticketing system

Responsibilities:


  • You will support customers and the wider technical support team for issues escalated from 1st Line level.
  • Identify and escalate any incidents in line with policy escalation guidelines in a timeefficient manner.
  • Act as an escalation point from 1st Line and resolve all allocated incidents in a timely, professional manner
  • Use allocated personal development days to maintain your technical knowledge.
This is an excellent opportunity to join a friendly professional team.

**Edison Hill is acting as an employment agency in relation to this vacancy. PLEASE ENSURE THAT THE JOB REFERENCE NUMBER APPEARS IN THE SUBJECT BOX.
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