IT Support Engineer - London, United Kingdom - Devonshire Hayes Recruitment Specialists Limited

Devonshire Hayes Recruitment Specialists Limited

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you an experienced IT Support Engineer / Desktop Support Engineer with excellent communication skills? If so we have a 12 month FTC that we'd like to discuss with you.

Please note this role will require 5 days a week onsite in London.

Alongside excellent communication skills and first class customer service experience the client require the following:

3 years technical work experience
BPSS Clearance
Strong technical knowledge and ability
Strong analytical skills to identify trends in issues reported and identify areas for improvements
Knowledge of ITIL governance and control processes and procedures
Experience in using active directory, making technical configuration changes on backend systems without disruption to the user
Strong O365 Knowledge
Win7/Win10 Experience
Experience managing and supporting Apple devices, including iPads, iPhones and MacBooks
Experience managing and supporting Android mobile devices
Citrix knowledge
Horizon VMWare knowledge
Experience of using ServiceNow
Remote access via MS Teams and Remote Desktop
Troubleshooting skills with Audio Visual and Meeting Room equipment
Focus on detail, documentation, development and quality assurance
Flexible and adaptable to be able to cover multiple issues within a single incident/request, along with excellent problem solving skills