Technical Support Specialist - Wokingham, United Kingdom - Vision-Box

Description

_The Vision-Box World _
Join us on our exciting journey and become part of our innovative future

At Vision-Box, you are empowered to be innovative, creative and hands on.

You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us.

We want motivated people who can think on their feet, who will take accountability and who want to make a difference and not just make up the numbers.

As a partner to prestigious Governments, Airports, and Airlines around the world, we enhance citizen services and traveller experiences. We establish identity through high-performance enrolment, verification and authentication by enabling multi-directional data transactions and creating actionable intelligence.

We have delivered over 5,000 identity enrolment solutions in every continent across the globe, enabling access to robust identity schemes and the use of automated systems for hundreds of millions of citizens and passengers every year.

As a Technical Support Specialist, what are you going to do?

• Roll out, installation, testing and configuration of new systems;
• Supporting the setup of exhibitions and demonstration activities;
• Deploys Software, Firmware and Hardware upgrades and updates at touchpoint level, including licences;
• Supports HW Engineering and Product Owners as an SME for Touchpoints Instalattion, Support and Maintenance;
• Handles incidents and problems by providing resolutions and/or workarounds or followingup with other SME if complexity requires it;
• Liaises with Customers on site or remotely, proactively communicating with TSS Coordinator, TS Manager, SDM and PM, escalating issues and identifying areas where the service can be improved;
• Develops knowledge base articles for Deployment and/or S&M of touchpoints;
• Validates documented resolutions;
• Ensures his activity is compliant with company policies including Health and Safety, Vehicle use, Expenses etc;
• Ensure that Environment and Health&Safety is integrated into all activities and adherence to EHS Policy & Procedures as well as ISO 9001, ISO 14001 and ISO 45001 compliance is strictly maintained. Complete all the compulsory training's related with them;
• Comply with the information security and data privacy policies and procedures adopted by Vision-Box. Report any information security or data privacy incidents or weaknesses immediately. Complete all the compulsory training's related with information security and data privacy;
• Contribute to the correct separation of waste and its placement in the respective containers, according to the typology of each waste.

What are the skills and professional experience we're expecting from you?

• Graduation from a two year technical college with a major in computer science, information technology or related area;
• At least 2 years of related working experience;
• Experience working with Windows Operating Systems;
• Experience of supporting systems remotely, and building PC's or servers;
• Electric, Electronic and/or Electromechanical Proficiency;
• Experience of diagnosing hardware and software related faults;
• Working knowledge of networking infrastructure, cabling, electrical schematics and electromechanical equipment;
• Experience of software product support and with complex troubleshooting skills;
• Experience of working within an international culture;
• Experience of working in an ITIL service environment ;
• Ability to work under pressure;
• Problem solving;
• Time management;
• Organization;
• Driving license and geographically mobile;
• English ;
• Availability to travel;
• Eeligible to work in the UK;
• Clearable to UK Government Security Clearance (SC) level.

Some of the cool reasons to work with us:
Founded in Portugal and with a purpose-built headquarters in the vibrant capital of Lisbon, we have over 21 years of highly specialized experience, delivering cutting edge technology to Airports, Airlines, and Governments;
Recognized in the market as leaders in innovation, we've won awards in all parts of the globe. We want people who can make a real impact;
We're a full-stack technology company working with the latest technologies. With in-house Product Design and mechanical engineering through to Front End UX/UI, Big Data, and virtualization, we bring together specialists with the sharpest minds to deliver smart and disruptive solutions to our customers;

We've grown rapidly in the last 10 years and offer opportunities to travel to some of the world's most exciting places.

Projects around the world like in Sydney, Milan, New York, Helsinki, Toronto, Aruba, and Dubai mean your experience can be truly global.