Dermatology Booking Clerk - St Helens, United Kingdom - St Helens and Knowsley Teaching Hospitals NHS Trust

St Helens and Knowsley Teaching Hospitals NHS Trust

Verified Company

St Helens, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has opened for a Booking Clerk to join our dynamic Dermatology Team.

We're based at St Helens Hospital but also provide outpatient services at Whiston Hospital, Newton Community Hospital and Halton Hospital.

The successful applicant will work within a multi-disciplinary team and, under the supervision of the Directorate Manager, to assist in supporting the team to deliver high quality specialist dermatology care, to a broad spectrum of patients.

The post holder will undertake tasks and duties delegated by the Directorate Manager and Lead Dermatology Nurse, working both supervised and unsupervised/autonomously where appropriate.

To provide a comprehensive administrative support service to the Dermatology department: necessitating contact with external bodies, clinical, nursing, management, executive and clerical staff.

Dealing effectively and efficiently with processing of daily workloads and ad hoc duties.

To co-ordinate the booking of patients to the minor surgery theatre lists at both St Helens and Newton Hospitals.

To schedule procedures ensuring that an efficient, timely and patient focused service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS National Guidelines.

St Helens & Knowsley Teaching Hospitals NHS Trust is the BEST acute Trusts in England for the THIRD year running

The Trust is currently the only acute Trust in Cheshire and Merseyside, and is one of few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 350,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man.

We are also a Major Trauma Unit and the Mersey Regional Burns Unit.

Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Work independently under the guidance and supervision of a Directorate Manager, Lead Nurse/Clinic manager within the Dermatology team.

Responsibilities:

To compile and update waiting lists for necessary consultants/Dermatology Nurses and print off Primary Targeting List (PTL) reports for each consultant weekly
Coordinate all additional activity with Directorate Manager's, Consultants, theatres, wards and patients
Inform wards, secretaries, consultants and theatre of all arranged admissions or any changes/cancellations
Recording, accessing, and updating Patient information on Careflow system in a timely and accurate manner
Record National operation codes for all patients undergoing day case procedures on Unisoft & Careflow
Participate in the reception rota for both St Helens and Whiston sites
If consultants on annual leave ensure that Registrar/Staff Grade cover is in place before booking into session
Liaise with theatres; Directorate Manager's in order to ensure sessions are utilised when consultants on annual leave
When booking urgent patients, ensuring wards, TCI prep, operational services, unit are aware of patient's admission
Deal efficiently and effectively with telephone calls (patient, consultants, secretaries, AGM's etc.) Ensuring confidentiality is strictly maintained and complying with Data Protection A
To initiate and send out partial booking letters to invite patients to telephone to agree an admission date
Once patient has telephoned the office discuss whether the dates offered are convenient, agree and book date and arrange for letter and appropriate literature to be sent to the patients
Ensure that all patients are offered choice of date and time for their admissions with reasonable notice within the relevant NHS maximum waiting time
Provide general advice and guidance to patients and relatives on admission
Cancel and rearrange admissions as and when needed (via ward, consultants, patient's e) Liaise with Team Leader and Directorate Managers over late cancellations and arrange any backfilling if appropriate
Telephone patients with details of cancellations/admissions when require Dealing with resultant patient queries in a polite and courteous manner. (May occasionally deal with stressed or aggressive patients)
Ensure all cancelled operations (both patients and hospital initiated) and DNA's are followed up efficiently
Keep both electronic and paper diaries up to date
Liaise with consultants on a regular basis in order to manage waiting lists effectively whilst working within government guidelines (Access Targets)
Adhere to all relevant national and local deadlines/targets
Request and check case sheets for any potential missed additions and highlight to Supervisors/Manager
Liaise with other hospitals both NHS and private
Liaise with all other staff clerical, secretarial, wards, GP's etc
Use computer software wor