Recreation Assistant - East Ham, United Kingdom - activeNewham

activeNewham

Verified Company

East Ham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job Title:
Recreation Assistant

Section:
Leisure Services

Responsible to:
Duty Manager / General Manager

Overview / Purpose of Role

Responsible for day-to-day centre operations when on duty including cleaning and maintenance, preparation of areas and equipment for sessions as appropriate, maintaining a safe pool environment through diligent lifeguarding practices and attendance at regular pool training.

To be part of the centre team and contribute to the business' success by actively promoting the centre and activeNewham by always ensuring first class customer service.

Job Context

The post holder reports to the Duty Manager and will work closely with other centre team members.
The post holder will be required to work evenings, weekends, and public holidays.
The post holder will be required to wear a uniform.

Key Tasks and Accountabilities:

Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder.

This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time.

To undertake all responsibilities listed below:
Customer Service

Maintain a positive visual image of the centre to customers by providing a welcoming, helpful, and professional service and always ensuring exceptional standards of presentation throughout the centre.
Proactively anticipate customer feedback whenever possible in addition to handling customer complaints, concerns and comments ensuring customer satisfaction through ownership and resolution of issues.

Operations

To ensure all wet and dry activities are set up in timely manner and run according to programme ensuring activities are delivered safely and effectively.
To ensure the safety of customers whilst using the centre at all times by consistence adherence to all relevant guidelines, regulations, and procedures
To ensure all pool safety / operating procedures are in place and adhered to
To complete all necessary shift paperwork as required and maintain all appropriate records, systems, and financial procedures in accordance with standard operating procedures.
To always maintain exceptional standards of cleanliness inside and outside the building
Assist management to continuously improve energy utilisation.
To keep records of all maintenance, repairs and tests of plant and equipment carried out.
Meet all Health and Safety requirements, including but not limited to fire evacuation, COSHH etc.

Protecting Staff and Services

Adherence to health and safety requirements and proper risk management is required from all employees in so far as is relevant to their role.

All employees are expected to understand and promote good Health and Safety practices and manage risks appropriately.

Job Types:
Full-time, Permanent

Salary:
£24,850.00 per year

Benefits: