- Operational
- Communication
- Data collection and analysis
- Policy Development
- Staff Management
- Other: Undertake any administrative tasks commensurate with the grade required to support the delivery of high quality patient care.Actively participate in department development as appropriate and participate in departmental meetingsUndertake any other duties commensurate with the grade, required to ensure the smooth and efficient running of the department.Undertake any training as required to complete the tasks associated with the job role.
- Put patients first
- Take pride in what they do
- Respect others
- Strive to be the best
- Act with integrity
- Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
- Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
- Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
- Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
- Update on all enquiries regarding patients care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
- Plan and organise multi-disciplinary team meetings.
- Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
- Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
- Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
- Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
- Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate.
- Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures.
- Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols.
- Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives.
- Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy. Person Specification
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Customer services qualification/training
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
- Ability to deal with a range of issues independently and efficiently
- Proven administrative experience
- Experience of an administrative role within the NHS
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
- Ability to deal with difficult service users and challenging situations
- Ability to work both autonomously and in a team
- Knowledge of medical terminology and understanding of the RTT 18 Week Pathway
- Understanding of peer review process and governance processes
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Benign Urology and Urogynaecology - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust
Description
Job summary
The Patient Pathway Validator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.
The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to day operational basis.
Main duties of the job
The duties and responsibilities listed below are representative of the Patient Pathway Validator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.
About us
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the post holder will:
Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and Intranet.
Job descriptionJob responsibilities
Qualifications/ Education
Essential
Desirable
Previous experience
Essential
Desirable
Skills/ Knowledge/ Ability
Essential
Desirable
