Receptionist / Care Navigator - Southend-on-Sea, United Kingdom - Primary Care Careers

Primary Care Careers

Verified Company

Southend-on-Sea, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role:

Thorpe Bay Surgeries have an opportunity for a receptionist to join our team on a part-time basis for 22 hours per week, working days and hours to be discussed and agreed.

There is more to our receptionist roles than answering the phone and making appointments.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

Greeting and directing all patients
Making appointments and giving out appointment cards, where required
Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
Dealing with requests for information, and managing problems and complaints
Advising patients of practice procedures
Registering new patients
Answering the telephone, promptly using a cloud based phone system Digital triage
Excellent communication skills, with a clear and polite telephone manner;
Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
Experience of working with the general public, being sensitive and empathic in distressing situations;
Confidence to work as part of a team and ability to "think on your feet";
Strong IT and administration skills;
Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us:

Thorpe Bay Surgeries is a training practice for nurses and GPs and is made up clinically of HCAs, GPAs, nurses, associate practitioners, advance nurse practitioners and doctors.

The partners look to help and assist with all development with their team, you will have continual support with IT.

We offer a range of benefits for staff including the NHS pension scheme.

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