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    EUC 3rd Line Engineer- Inside IR35 - London, United Kingdom - Investigo

    Investigo
    Investigo London, United Kingdom

    3 weeks ago

    Default job background
    Description

    Investigo's major client is currently seeking an experience EUC 3rd line engineer to join an existing team. The role requires someone who holds a wide-ranging technical skillset, works well within a close-knit team, can
    self-manage their workload, and above all, enjoys the challenge of working with technology.
    The position sits alongside other Infrastructure engineers and specialists. As a team, they are responsible
    for designing, implementing, and maintaining all aspects of the end user technology estate.

    This is a hybrid working role split between London or Surrey.

    Key responsibilities

    • Perform as a key member of the IT Infrastructure Team, working closely with other team members, and
    • colleagues across the IT Department in order to support all systems and technical processes.
    • Update the internal knowledge base with both technical guides for colleagues, and system usage procedures to
    • aid internal staff.
    • Provide excellent customer service and support for internal staff via email, Teams or face-to-face.Work collaboratively with both internal teams and 3rd party support services on diagnosing and troubleshooting
    • issues related to the system environments.
    • Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies.
    • Understand the requirements of the business and suggest appropriate technologies to help deliver business
    • goals.

    Key Skills

    • Proven track record of technical system implementation, both from an Infrastructure and Application
    • perspective, covering multiple platforms and technologies.
    • Excellent general experience with Microsoft technologies across the board.
    • Windows 10 / 11 desktop OS deployment experience. Capturing, creating, and deploying OS
    • images using SCCM or Windows Deployment Services (WDS).
    • Windows Server OS implementation experience across multiple platform roles, including Active
    • Directory, Group Policy management, Remote Desktop Services
    • WSUS update patch management
    • Strong Microsoft SCCM deployment, configuration, and app packaging experience.
    • Strong scripting ability in the likes of PowerShell or similar languages for the purposes of automation, user
    • administration, application deployment, and system integration.
    • Strong experience with Mobile Device Management services, ideally VMware Workspace ONE (aka Air
    • Watch) and Apple Business Manager.
    • Good experience of working within an AWS Cloud environment, particularly managing EC2 instances and
    • ideally AWS Workspaces (VDI).
    • Good experience of working with a Remote Desktop Services environment, ideally including deployment of
    • virtual apps.
    • General knowledge of networking and technologies to aid in diagnostics, such as concepts of VPNs,
    • Firewalls, IP routing, and Wireless configurations.
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