Front of House Receptionist - Leeds, United Kingdom - Commercial Estates Group

Commercial Estates Group

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At CEG, we don't just build and manage bricks and mortar, we build communities.

We make space for people to flourish and businesses to develop, we want to provide the perfect place for businesses to thrive.

The Front of House Receptionist role is integral to ensuring that a first-class experience is provided to our tenants and their visitors by building strong, long-lasting partnerships.

This role would suit an immaculately presented, professional and highly organised individual, who has had previous Front of House experience and a friendly presence.

They must be willing to go that extra mile for tenants and visitors and thrive in creating a memorable customer service experience.

This diverse role requires team delivery of a range of services to our tenants and visitors, including the provision of event management, community placemaking, and the support of building amenities such as the Café and breakout space.

This role is a unique opportunity for an enterprising individual who wishes to deliver an unforgettable service, have a long-lasting career and the opportunity to create something amazing.

Reports to Front of House Manager

Key Responsibilities

Delivery of a firstclass customer experience to all tenants and visitors
Establish excellent tenant relationships, keep abreast of tenant needs and delivering improvements where necessary
Work alongside CEG's Customer Experience Team to deliver the LIFE experience on site
Ensure the Life by CEG App is kept up to date with the latest building events, and gym/café offers and all other site relevant content
Working with local partners and securing discounts and activity listings to create the best tenant service. Promoting the Kirkstall Forge community initiatives including carpooling and other travel amenities
Establish and maintain excellent relationships with the Kirkstall Forge café and create other partnerships to achieve the best service and offer for tenants
Ensure the Building Operations Manual is reviewed regularly and kept up to date
Ensure all aspects of frontofhouse admin policies and procedures are adhered to
Ensuring reception is covered at all times
Be part of the presentation team, talking knowledgeably about the workspace on offer, the building and the location, showing potential tenants available office space and benefits of Kirkstall Forge.
Take responsibility for maintaining 'viewingready' space and the presentation of the building
To be familiar with the building, in particular, its construction, the services provided, plant and equipment, fire and security systems and frontofhouse services
Ensure the safety of all contractors, tenants and visitors to ensure the highest levels of compliance in respect of Health and Safety and Statutory Legislation
Reporting of faults and incidents through the eLogbook's facilities management helpdesk and managing this through to resolution
Providing ongoing support to facilities management and the Investment Management teams
Competent to support planned and unplanned evacuations, always remaining calm and professional

Key Skills and Personal Attributes

Highly presentable and professional
Excellent IT skills, including MS Word, Excel and Outlook
Totally customer service driven willingness to understand and meet the needs of both internal and external clients in order to build and maintain positive relationships
Excellent communication skills, oral and written
Workflow management i.e. effective organisational and time management skills and the ability to prioritise
Acts as an Ambassador for CEG and the Kirkstall Forge product
Commitment to Excellence uses their initiative, adapts positively to change and is proactive in finding solutions to issues. Always focuses on delivering quality work and driven to learn more

Requirements: