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Waiter / Waitress - Sutton Coldfield, United Kingdom - The Belfry Hotel & Resort
Description
We have a fantastic opportunity for a Food and Beverage Assistant to work in our dynamic team at The Belfry, England's leading Hotel and Resort. We have 320 bedrooms, 2 rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous We have had a really exciting so far at The Belfry, starting with hosting The British Masters in August 2024, and continuing with the launch of new training and development opportunities and incentives.
The Ryder Grill
The Ryder Grill & Kitchen is a 220 seat restaurant that offers a number of menu options, ranging from our stunning 2 rosette À la Carte menu to chefs table and a Sunday Carvery. The Ryder Grill & Kitchen also benefits from a theatre kitchen where we prepare and cook our steaks and roasts all in view of the guest. Our menus are seasonal so you will learn how we build a menu, cost it and deliver it out to our guests.
The restaurant goes into full service and you will work with the rest of the team to deliver up to 300 covers on busy evenings not including starters and desserts.
On Sundays we run a carvery menu, Sundays are our busiest day in the restaurant so being on top of your game for this shift will ensure its success.
Salary
The on target earning potential for this role is £ £12.24 hourly rate, compromising of a base hourly rate of £ £11.44 plus a qualified estimate of £0.80 gratuities per hour
About the role
As a food and beverage assistant, your duties include all those of a waiter or bartender:
· To welcome all guests a polite and friendly manner
· To deliver a great experience from beginning to end
· To confidently talk about our menus, offer upsells and enthusiastically
· To take orders from our guests and proactively ensure that all of their needs are met
· Cleaning and good hygiene practices are a large part of this role
· To work across any of the outlets that are in need of assistance to ensure the smooth running of the resort as a whole.
About you
The ideal candidate will have had a minimum of 1 years experience within a restaurant or bar. If you do have previous experience that's great, we will take your skills and elevate them in a department where you feel you would be the best fit. For all of our future employees our requirements are...
o You are passionate about delivering a fantastic service to our guests
o You enjoy engaging in conversation, talking about our products and the resort
o You are a natural when it comes to selling
o You are outgoing and enthusiastic
o You have a can-do attitude and are proactive
Belfry Benefits
Wellness
· Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
· Team social events throughout the year
· Belfry-wide wellness programme with external speakers, focusing on 'mind, body & soul'
· The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
· Wagestream access to all employees – track earnings, saving accounts, and access to wages when you want
· Healthcare schemes: life assurance, 24-hour GP, health cash-plans
· Employee Assistance Programme
· The Belfry is committed to the Hotelier's Charter, demonstrating our commitment to our people
Showing some appreciation
· Long service awards
· Additional paid holiday for long service
· Reward Vouchers
· Free meals on shift in our canteen
· Annual Belfry awards
· Team appreciation events
· Fantastic resort discounts across restaurants, bars, retail, and golf
· Bed & Breakfast from £35 per room
· Free staff parking
· Subsidised taxi service for those who don't drive
· Live-in accommodation for up to 3 months
· Relocation bonuses
Learning & Development
· Excellent training and career opportunities
· Internal career pathways programmes
· Access to The Belfry Campus Learning
· Commitment to developing our team through apprenticeship programmes
Making a difference
· Belfry ESG committee, dedicated to delivering an environmentally sustainable business
· Supporting industry, local and national charities
· Pledges made on 'Make Good Grow', offering our team's expertise and support to good causes
