Branch Assistant - Chatham, United Kingdom - International Decorative Surfaces Limited

International Decorative Surfaces Limited
International Decorative Surfaces Limited
Verified Company
Chatham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

To exceed your potential. It's got to be IDS.


International Decorative Surfaces are a people business; our customers come to us and stay with us because we have highly trained and loyal staff that are very much a part of their local community.


We are proud that our people are long serving and that they are able to work and develop themselves in a challenging but supportive environment.


We believe that everyone has something to contribute and we are committed to developing a diverse workforce and promoting equal opportunities.

Our training is constantly evolving to ensure everyone has the skills in which to fulfill their maximum job potential and to adequately prepare for career moves within the business.

As our objective is to promote from within, where possible, there are excellent opportunities for career development.


Job Purpose


This position is primarily to support the Branch colleagues by delivering excellent customer service and supporting in the smooth running of the Branch operations.

Knowledge, Skills & Experience Required

  • Industry experience would be desirable (full training will be given)
  • Experience in cash handling
  • Proven sales and customer background
  • Resilient and results driven
  • Confident in approaching new prospect customers (Training will be given)
  • Ability to build and maintain strong working relationships with customers, colleagues and internal teams
  • Ability to effectively communicate at all levels
  • Ability to work accurately and with strong attention to detail
  • Demonstrate flexibility and teamworking in order to improve efficiency and effectiveness of the overall business
  • Knowledge of products would be advantageous
  • Excellent customer service skills, demonstrating passion around service and the customer journey
  • Intermediate level of PC literacy
  • MS Office. Word, Excel

Key Results Areas

  • Ensuring all orders are processed accurately and on time, in full.
  • Ensure that customers in the showroom are dealt with politely and efficiently.
  • All cash handling must be dealt with in line with company policy.
  • Achieve sales and margin targets of the branch.
  • Target new customers and be proactive, following up on all enquiries.
  • Ensure that all held orders are chased and customers contacted for payments.
  • Help out with PPI and stock take when required.
  • Minimise stock transfers between branch and CDC by following 4 x procedures.
  • Complete all sales reports as required
  • Ensure the showroom is always to a high standard including full samples, brochures, promotions and maintain general housekeeping.
  • Forklift and Ladder safety inspections.
  • Checking incoming stock deliveries for quantity and quality.
  • Driving a forklift truck to receive and process warehouse stock products (pick, unload, label, store), also preparing and completing orders for delivery or pickup according to schedule (full training will be provided for Forklift truck).

Benefits

  • Holiday 31 days increasing to 33 with service (including 8 bank holidays)


  • Retirement Savings Plan

  • Matching contribution for less than 4%, above 4% contribution increasing with service
  • Life Assurance 2 x salary / 4 x salary in pension scheme

Job Types:
Full-time, Permanent


Pay:
£25,000.00-£27,000.00 per year


Benefits:


  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Education:


  • GCSE or equivalent (required)

Experience:


  • Customer service: 2 years (required)

Location:


  • Chatham, ME5 8UD (required)

Work Location:
In person


Reference ID:
Req 195
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