Concierge (Customer Host) - Maidenhead, United Kingdom - Deverell Smith

Deverell Smith

Verified Company

Maidenhead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job details:

Posted
23 January 2024

Salary
£ £28000 per annum + bonus & excellent progression

Location
Maidenhead

Job type

Permanent
Discipline
Property Management & Operations
Reference

DS23_

Contact Name
Ross McEwan

Job description:

Overall Purpose

This role is the host and centre of the neighbourhood community and engages daily with residents, connecting people and creating a unique and memorable experience for residents.

This role is responsible for delivering resident satisfaction by providing efficient and welcoming assistance with all requests, ensuring a smooth and seamless operation combined with a high customer service levels.

Key Responsibilities & Accountabilities

Communicate effectively with residents, visitors, colleagues, couriers, and contractors, welcoming all residents and visitors with a warm and friendly approach in a professional manner.
Challenge with confidence any unknown visitors in a personable and professional manner.
Assist residents with all queries about premises facilities.
Stay current with residents and neighbourhood activity providing recommendations to residents about the local area, attractions and upcoming events. Review and maintain Neighbourhood events diary.
Maintain and update amenity reservations e.g. VIP events / arrangements / special requests. Manage amenity space reservations in a timely manner and according to our residents' needs and expectations and monitor cleanliness, hygiene and standards paying great attention to every detail.
Oversee parcel / postal delivery services ensuring that all rental boxes provided are used correctly and ensuring that residents are notified of deliveries awaiting collection.
Support resident movein / moveouts as instructed by Resident Management team.
Support the Leasing team with any specific considerations for residents (prelet) to ensure all works are executed on time (pre movein).
Track all maintenance requests for the building and liaise and respond accurately to all resident questions.
Be aware of all premises operations and uphold general oversight of safety and compliance measures. Communicate effectively with all relevant teams to ensure a smooth running of premises operations.
Undertake regular compliance inspections of the building to ensure all Fire, Life & Safety systems are always fully adhered to and ensure issues are dealt with immediately.
Assist with daily shift handovers ensuring all outstanding issues are communicated effectively to ensure efficient handover and continuation of investigations into finding resolutions.
Review and analyse the service levels provided on a weekly/monthly basis, identify and implement any opportunities to improve.
Attend all regular meetings as required and fulfil any additional / ad hoc duties as required.