Hotel Reservations Agent - Lancaster, United Kingdom - Hilton Grand Vacations

Hilton Grand Vacations
Hilton Grand Vacations
Verified Company
Lancaster, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

What will I be doing?

  • What will you be responsible for as a Hotel Reservation Specialist?
  • Providing accurate, comprehensive information about Diamond Resorts properties, products and services, and proactively offers resort recommendations and various products and services to enhance guests' vacation experience. Uses personalized discovery and conversion techniques to maximize transactions that generate occupancy and revenue to achieve defined business goals.
  • Efficiently and productively completing outbound call campaign assignments and uses campaign SOPs to achieve campaignspecific objectives.
  • Taking personal ownership to resolve issues/complaints by thoroughly researching the issue, identifying solution options, escalating to a Supervisor as applicable per established policies and procedures, and following up to ensure resolution is implemented and confirmed back to customer in a timely manner.

Qualifications

What are we looking for?

  • No prior experience or training is required as all necessary training will be given upon commencing the role
  • We are looking for applicants that are flexible to work 5 days over 7 on a shift and rota basis. Currently the team work shifts between the hours of 8am and 8pm so applicants should be available to work between these times. Weekends and bank holiday working is also required
More jobs from Hilton Grand Vacations
See all jobs of Hilton Grand Vacations