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Full Time
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Sales Assistant Full Time
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Full Time Hotel Receptionist
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Full Time Team Leader
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Full Time
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Full Time
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Full Time
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Full Time
2 weeks ago
Home Instead Beckenham, United KingdomCompany Description · Home Instead **Bromley** is an OUTSTANDING domiciliary care company that is family run. · We have a passion for making a difference and ensuring we provide high quality services to our clients, whilst also caring for our employees. We are currently seeking t ...
FULL TIME - Stanford-Le-Hope, Essex, United Kingdom - Hawk 3 Talent Solutions
Description
Job:
Customer Service Advisor /Call Centre
Location:
Coryton, Essex (Flexibility once trained to Work from Home and the office)
Permanent, Full Time
Shift pattern:08:00 to 16:30, 09:30 to 18:00 and 11:00 to 20:00 hours
To provide industry leading service support to customers who contact via an increasingly diverse range of channels. As well as transacting orders received for Bulk and Cylinder products in a timely manner, ensures that customer accounts are administered by providing seamless and value adding interactions through the effective utilisation of customer facing systems
Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach
Able to resolve queries regarding customer accounts including billing, payment plans and general administration
Provide speedy and accurate information by telephone and in writing in line with procedures
Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
Agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader and ensure that these are met
Strong, clear, concise and confident telephone manner
Good IT skills, Microsoft Office suite and ideally SAP
5% pension to 7.4x salary Life assurance ,
Free EAP cover ,
33 days holiday inc bank hols increasing with length of service ,
Various corporate discounts
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