Band 4 Outpatient Booking/call Centre Team Leader - Romford, United Kingdom - Barking, Havering and Redbridge University Hospitals Trust

Barking, Havering and Redbridge University Hospitals Trust
Barking, Havering and Redbridge University Hospitals Trust
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Romford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Are you an experienced administrator with excellent attention to detail and IT skills? Do you have a passion for supporting services to deliver good quality care to our patients? Are you a people person and enjoy a challenge? As one of our Call Centre and Appointments Team leaders, you will coordinate and support your team to ensure consistently high levels of quality and performance are achieved in our Outpatient Appointment Centre.

This role is ideal for a dynamic individual looking to expand their knowledge and leadership experience within the NHS.

You will be responsible for the day-to-day operational management of your team, supporting the Appointments Manager to deliver on achieving 18 weeks RTT waiting time targets.

This is a full-time role which requires to work from Monday to Friday. Outpatient call centre/Appointments operates from 08:00 till 18:00 and the role may require covering these hours pro rota.

You will manage a multi-skilled team and contribute to promoting a positive team-based attitude within the Centre.

Applicants will be organised, hardworking, adaptable, committed, and motivated individuals to help us provide a patient focused service within BHRUT.

The role is varied and busy and you will need to have a flexible approach to a demanding workload with changing priorities.

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