Customer Service Administrator - Cannock, United Kingdom - Wolverhampton Commercial

Wolverhampton Commercial
Wolverhampton Commercial
Verified Company
Cannock, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Do you have experience as a Customer Service Administrator? Do you enjoy building working relationships with clients/customers? Then look no further
A permanent opportunity has arisen for a Customer Service Administrator. You will be joining our award winning client in the Cannock area.


Duties and responsibilities:


  • Deliver a resolution to customers and national account queries
  • Manage orders through the internal portal and produce all necessary documentation for shipments and deliveries
  • Handle queries using the CRM to record all information and track progress
  • Gather feedback on products and services
  • Responsible for building and developing relationships with their franchises and customers

Skills and experience:


  • Must have 2 years experience in an office based Customer Service role
  • IT skills including knowledge of Microsoft packages including Excel is essential
  • Business to business customer experience is an advantage

Benefits and perks:


  • Life assurance
  • Contribution towards eye tests
  • Private medical insurance (after successful probationary period)
  • Staff purchases (after successful probationary period)
  • Critical illness cover (after successful probationary period)
  • Holiday purchase scheme (after 1st year)
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