Customer Services Agent - London, United Kingdom - KINGSLEY BOOKS SERVICES LTD

KINGSLEY BOOKS SERVICES LTD

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

These roles are 100% office based; front facing in the customer service centres (this could be in the North - South or Central Islington locations on a rota system).

There is no hybrid and no home working.

Contact Islington provides excellent customer service dealing with enquiries and issues end to end within a Contact Centre and face to face environment.

In line with the 'One Islington' vision and using award-winning technology, Contact Islington is able to bring a seamless range of services and public information to Islington's diverse communities.

Over the coming years more services will be made available through all delivery channels via Contact Islington, increasing first contact resolution to enquires and ensuring customers are the focus of all that we do.

To put into practice the Council's vision of a seamless local service delivery, by providing an administrative and customer service function supporting the Contact Centre.
To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both. To set up and issue Contact Islington invoices.
To provide all services in a customer focused, courteous and efficient manner.

EDUCATION and EXPERIENCE

Proven relevant experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment.

Or

Proven experience in the public sector working in front-line service delivery either face to face or over the telephone.

Experience of working with a diverse community in a customer focused environment

Experience of using IT& telephony systems and administrative procedures in a customer focused organisation

KNOWLEDGE, SKILLS and ABILITY
Ability to deal with simple and routine face to face, telephone and electronic enquiries in a tactful, courteous and efficient manner

Ability to communicate appropriately and effectively with clarity both orally and in writing.

Able and willing to be flexible and responsive in relation to working times, patterns and locations.

Understanding of equalities issues and commitment to achieving equality of opportunity in service delivery

Ability to work unsupervised and on own initiative with accuracy and attention to detail

Ability to adapt to new ways of working and pursue personal development opportunities

Job Types:
Full-time, Temporary contract, Temp to perm

Contract length: 12 months

Salary:
From £17.77 per hour

Benefits: