Student Immigration Officer - Stirling, United Kingdom - University of Stirling

University of Stirling

Verified Company

Stirling, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Post Details
Full time.
Open ended.

Interviews are expected to take place on Tuesday 21 March 2023.

There is an expectation that this work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The Post

The team reports directly to the Academic Registrar and supports and provides expertise to the Academic Registrar as required to support the successful achievement of Academic Registry objectives.

The team also works collaboratively with the University's Faculties, Divisions, and Professional Services Directorates to achieve institutional objectives.

The purpose of the post is to contribute to the delivery of the University's arrangements, policies, and procedures in respect to student immigration support and compliance; provide focused, expert advice and support to staff and international students across all relevant categories of sponsorship, including post study work, whilst mitigating the risk of non-compliance; and liaise and collaborate effectively with partners and external stakeholders with a focus on providing an excellent experience throughout the student journey, demonstrating high levels of customer care.

Description of Duties

Maintain a thorough and detailed knowledge of UKVI policy guidance to continually improve service delivery, enhance the student experience and to ensure the University remains compliant with its obligations as a student sponsor
Contribute to the range of compliance approaches operated by the team and as required, engage with colleagues across the University, handle and record documentation and data, undertake communication with UKVI etc
Support the Student Hub in providing accurate first line responses to immigration queries, regularly reviewing their development needs, and providing training as required when policies or processes change
Work in collaboration with colleagues at INTO Stirling to support continued partnership approaches and compliance
Support the visa extension process for current students, ensuring that Confirmation of Acceptance for Study (CAS) issued to current existing students requiring an extension are compliant, meet UKVI criteria and are in the best interests of the University
Act as a Level 1 User on the UKVI Sponsor Management System
Use data relevant to student immigration to inform continuing monitoring activity and prepare data as required for the purposes of internal management reporting/oversight
Deliver workshops and student communications/engagements throughout the academic year, in line with delivery schedules and objectives
Work in collaboration across Academic Registry and with academic colleagues and other service areas to deliver objectives
Work with a consistent focus on providing an excellent student experience and high levels of customer care
Contribute to the ongoing development of business processes, procedures and working practices within the team to support continuous improvement and optimum efficiency
Undertake any other duties as may be required, in line with the grade and nature of the role, as directed by the Student Immigration Manager, Deputy Student Immigration Manager or Academic Registrar

Essential Criteria

A degree level qualification and work experience in relevant administrative roles based within the context of a relevant regulatory framework / significant work experience in relevant administrative roles based within the context of a relevant regulatory framework in roles of increasing level and responsibility
At least a working knowledge of working with Home Office/UKVI student rules and regulations
Excellent communication and interpersonal skills
Ability to convey complex information to a diverse audience, both orally and in writing
Ability to respond sensitively to students facing difficult situations
Ability to resolve complex issues and work with a solution focussed approach
A logical approach to work with strong planning, organising and influencing skills
Ability to work effectively whether independently or with others within a team
Ability to prioritise a demanding workload in a busy and pressurised environment
Commitment to customer service
Meticulous attention to detail

Desirable Criteria

Experience of working in a studentfacing role
Competence to provide immigration advice to students and their families to OISC level 1 or 2 would be advantageous
Knowledge of the higher education sector and its regulatory framework
Experience of using student record systems
Knowledge of SITS/Tribal software would be particularly advantageous

About Us Behaviours/Competencies**-
Managing Self and Personal Skills
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Delivering Excellent Service
Providing the best quality service to our diverse customer base, taking care to monitor expectations are being met or exceeded and building genuine, long term relationships in order to drive up service standar