Administration Officer - Cardiff, United Kingdom - Valuation Office Agency

Valuation Office Agency
Valuation Office Agency
Verified Company
Cardiff, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Details:


Reference number:


Salary:

- £22,524 - £22,524
Job grade:


  • Administrative Officer
    Contract type:
  • Permanent
    Business area:
  • VOA
  • Customer Service and Support
  • Customer Service Centre
    Type of role:
  • Operational Delivery
    Working pattern:
  • Fulltime
    Number of jobs available:
  • 4Contents
Location

About the job


Benefits:

Things you need to know

Location

  • CardiffAbout the job

Job summary:


  • Do you have a passion for public and customer services and want to make a difference? If so, we would like to hear from you.
  • VOA
values property for tax purposes. These taxes fund vital public services like schools, hospitals and welfare so you would be making a real difference to peoples' lives.

  • We are an executive agency of HMRC with around 4,000 people and currently need people to carry out a range of data processing and administrative tasks to support the operational functions in the Customer Service Centre of the Valuation Office Agency

Job description:


We're offering the opportunity for a fluent Welsh speaker with great written communication skills to join our customer service centre.

The Customer Service Centre (CSC) sits at the heart of our operations here in the Valuation Office Agency.


You will have the opportunity to support a range of duties right at the heart of our operation such as responding to queries, general administration and providing telephony support in the Valuation Office.


You'll be flexible and adaptable but above all personable with the ability to put the needs of our customers first.


Person specification:


Responsibilities include:


  • Completing short Welsh translation requests.
  • Dealing with the customers and focusing on ensuring that they are content and understand our processes.
  • Ensuring that customers provide all necessary information and providing them with clear advice based on their query.
  • Providing assistance including explaining procedures or policies, giving reasons for enquiries and justifying decisions.
  • Allocating work to others in your team including quality assurance.
  • General Admin including using our tools and databases to gather and analyse data.

Essential Requirements

  • Fluent in Welsh Language. Fluency is to include both speaking and writing.
  • Customer focussed with strong customer service skills learned in a previous customer facing role.


  • Adaptable Communication Skills

  • The ability to communicate with different types of people with a range of needs.
  • Excellent listening skills.
  • Good keyboard skills.
  • Working knowledge of Microsoft Word, Excel, and Outlook.
  • Willingness to learn new process and a positive attitude to work and the workplace.

Behaviours:

We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Communicating and Influencing

Benefits:


We offer a range of flexible working options, a generous leave allowance that starts at 25 days and goes up to 30 days after 5 years' service and a pension scheme.

Maternity, adoption or shared parental leave of up to 26 weeks with full pay followed by 13 weeks statutory pay and a further 13 weeks unpaid, and paternity leave of 4 weeks at full pay.

The most popular parts of our reward package include:

  • _ Pay_
  • In the last few years, we have increased both the minimum and maximum pay points for everyone in the VOA.

- _ Pension_
  • We make contributions to our colleagues' Alpha pension equal to at least 26% of their salary.
- _ Working hours and location flexibility_
  • Everyone in the VOA has some opportunity to work from home, and we support a full range of flexible working options including part time, part year, compressed hours and job shares.
- _ Family friendly policies_
  • Including four weeks of paid paternity leave.
- _ Personal support _
  • We offer extensive special leave to help balance your life and work commitments, a variety of nonfinancial rewards (including a Cycle to Work scheme of up to £4000) and we work with professional providers to provide occupational health and full mental and physical wellbeing services.
  • Personal and Professional Development
  • Here in the CSC we are committed to helping you to develop your career. We offer a range of career paths such as management and quality or performance related roles. Within the wider VOA, we offer a range of development programmes and apprenticeships designed to help you progress your career.
  • Commitment to Diversity and Inclusion
  • Here at the VOA we are proud to be recognised as a Disability Confident employer and were recently recognised as one of the top 75 employers for social mobility.
Things you need to know


Selection process details:


  • This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
If you can meet our person requirements above we are keen to hear from you.

A Personal Statement (maximum 500 words) de
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