Scheduler - Leeds, United Kingdom - Adecco UK
Description
Purpose Statement- Helping to identify opportunities for planning, optimisation, forecasting and dispatching processes whilst maintaining and operating the systems to enable effective delivery of great customer service.
- Provide support and coverage across all planning and dispatch team activities when required to do so.
Accountabilities
- Work closely with Smart Energy Experts,, Managers and District Managers to drive efficient working with use of specialised planning and dispatch systems
- Proactively identify any operational and regulatory risks, escalating as appropriate.
- Identifying appropriate resolution for complex issues and communications directly with your colleagues and customers where required.
- You'll ensure that an effective handover of future day planning has occurred and any areas of concern that may impact performance are highlighted.
- Ability to follow clear instructions and guidelines to investigate, resolve and process a high volume of customer enquiries to deliver customer value at the first point of contact.
- Support the planning system to optimise the dispatch of visits amongst our Smart Energy Experts, taking into consideration their geographical location to ensure customers receive a timely and efficient service where manual support is required.
- Regularly review jobs booked, ensuring timely progress through various stages of jobs status and time bands ensuring the delivery of great customer experience
- Flexibility to support long term and short term planning processes where required
Competencies, demonstrable experience
- Logical Problem Solver
- Ability to work and stay calm under pressure
- Able to prioritise work
- Excellent communicator to both our internal and external customers
- Ability to recognise internal customers including both office and field based
- Clear in managing handover of information
- Enthusiastic so that your passion for achieving effective planning/dispatching is achieved
- Always looking for ways to help colleagues and customers
- Comfortable challenging and being challenged by area and field managers of senior management status
To speak to a recruitment expert please contact Shannon Sahota
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