- To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction
- Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community
- Personnel must be professional and of the highest standard
- Provide an efficient, courteous and professional service to all telephone callers
- Ensure written correspondence to residents is generated and distributed in line with the programme of works
- Carry out choice events, consultation events and individual consultations with residents regarding future work
- Maintain access to properties, and visit resident's homes at the frequency determined by the scheme
- Manage the Resident's complaints procedures as a point of escalation.
- Monday to Friday working week - 8am - 4:30pm
- Company Van/Fuel Card
- Street Parking
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Tenant Liaison Officer - Leeds, United Kingdom - Fawkes and Reece
![Fawkes and Reece background](https://contents.bebee.com/companies/gb/fawkes-and-reece/background-W0Biw.png)
Description
Location: Leeds
Salary: £15.00 per Hour
Contract: Long Term Contract
Type: Full Time
Reference: 1113leeds_
Posted: April 29, 2024
Resident Liaison Officer required to join the team of a large Plumbing sub-contractor who are working on live sites in Halifax, Sheffield and Leeds.
Ideally, you will be an experienced resident liaison officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.
Job Role Includes:
Desirable: CSCS Card / 1st Aid / Driving Licence
To Apply
Please apply via CV or call Aran/Danielle a call on for further details or to apply
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