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    Tenant Liaison Officer - Leeds, United Kingdom - Fawkes and Reece

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    Description

    Location: Leeds
    Salary: £15.00 per Hour
    Contract: Long Term Contract
    Type: Full Time

    Reference: 1113leeds_

    Posted: April 29, 2024

    Resident Liaison Officer required to join the team of a large Plumbing sub-contractor who are working on live sites in Halifax, Sheffield and Leeds.

    Ideally, you will be an experienced resident liaison officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.

    Job Role Includes:

    • To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction
    • Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times
    • To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community
    • Personnel must be professional and of the highest standard
    • Provide an efficient, courteous and professional service to all telephone callers
    • Ensure written correspondence to residents is generated and distributed in line with the programme of works
    • Carry out choice events, consultation events and individual consultations with residents regarding future work
    • Maintain access to properties, and visit resident's homes at the frequency determined by the scheme
    • Manage the Resident's complaints procedures as a point of escalation.

    Desirable: CSCS Card / 1st Aid / Driving Licence

    • Monday to Friday working week - 8am - 4:30pm
    • Company Van/Fuel Card
    • Street Parking

    To Apply

    Please apply via CV or call Aran/Danielle a call on for further details or to apply

    #J-18808-Ljbffr

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