Service Delivery Director - Rainham, United Kingdom - MBA Project

MBA Project

Verified Company

Rainham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Your responsibilities will include ensuring the successful delivery of contracted services, meeting agreed KPIs/SLAs, achieving financial goals, and identifying opportunities for further enhancement of the relationship.

Key Responsibilities:

Develop and implement a strategic account plan
Understand customer needs and effectively respond with plans to meet them, fostering and maintaining relationships with all stakeholders.
Work collaboratively with crossfunctional teams to consistently deliver on agreed KPIs/SLAs and customer expectations.
Chair the Technical, Risk, and Service Management Board, overseeing service delivery and managing risks.
Review service management, coordinate projects, and resolve disputes.
Identify areas for revenue and profit growth through targeted KPI management and operational efficiencies.

Requirements:

Proven experience in external engagement and negotiations with largescale businesses.
Excellent communication skills, both oral and written, with the ability to present material clearly to various audiences.
Experience working crossfunctionally and with executive teams to create value and meet customer commitments.
Resilient, reliable, and ethical with the ability to work well under pressure.

Job Types:
Permanent, Fixed term contract

Contract length: 12 months

Salary:
£60,000.00-£75,000.00 per year

Benefits: