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    Patient Pathway Administrator Endocrine Surgery - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

    Oxford University Hospitals NHS Foundation Trust
    Oxford University Hospitals NHS Foundation Trust Oxford, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    The post holder will work as part of the Endocrine Surgery Team at the Churchill Hospital responsible for effectively managing the smooth operation of the service.

    The post holder plays a pivotal role in supporting Multi disciplinary clinical teams to deliver a responsive service to patients who are referred to the Hospital for assessment, investigation, diagnosis and Treatment .

    Main duties of the job

    The main duties of the post is to deliver an effective and efficient administrative office function to support a front line clinical service that:

  • delivers weekly outpatient clinics
  • under takes 3 Operating lists per week, plus extras

    • The service requires an individual to join the team who is:

  • patient focused, able to communicate with patients and manage information sensitively with attention to detail
  • organised, has effective time management skills and is able to prioritise workload
  • both able to work independently and as part of a large MDT team.
  • flexible in approach to work and able to cope effectively under pressure in a fast paced clinical service

    • About us

    Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here

    The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

    Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel

    Job description

    Job responsibilities

    PERSON SPECIFICATION

    Essential defines the minimum criteria needed to carry out the job and the job cannot be done without theses.

    Desirable refers to criteria which are not essential and which successful applicants would be expected to acquire during their time in post. The desirable requirements are not taken into consideration in a job evaluation panel.

    Specification

    Essential

    Desirable

    Education and

    Qualifications

  • Administrative experience
  • Good standard of Education with a minimum of 5 C grade GCSEs (inc English Language and Maths)
  • Competence in use of various computer software packages
  • Medical Terminology
  • EPR trained (Training available)

    • Experience and Skills

  • Proven experience within an administrative role
  • Experience of working with the general public
  • Evidence of a positive approach to working in complex environments
  • Experience of setting and maintaining work standards
  • Ability to provide a range of options to deal with complex working situations
  • Methodical, conscientious & reliable
  • Knowledge of RTT 18 week pathways
  • Previous NHS experience
  • Evidence of team working

    • Specific Aptitude and Abilities

  • Strong Computer Skills
  • Competent e-mail user
  • Experience of dealing with tight deadlines and targets.
  • Highly organised and have the ability to coordinate and prioritise own workload
  • Have and promote a professional working attitude
  • Ability to work as part of a team
  • Familiarity with NHS performance targets

    • Interpersonal Skills/ Communication Skills

  • Excellent interpersonal and communication skills
  • Excellent telephone manner
  • Able to demonstrate initiative and deal with sensitive information.
  • Ability to cope effectively under pressure
  • Accurate attention to detail
  • Experience of dealing with stressed/upset individuals in an empathetic manner.
  • Ability to adapt to rapidly changing demands and expectations.
  • Ability to use own initiative and act quickly and decisively.
  • Diplomacy Skills
  • Evidence of interacting with a wide range of people
    • Person Specification

    Experience

    Essential

  • Office/admin based experience

    • Desirable

  • Relevant EPR experience

    • Education

    Essential

  • 5 GCSE's or equivalent A*-C

    • Desirable

  • Relevant admin qualifications

    • Supporting Statement

    Essential

  • Detailed reason for application

    • Desirable

  • Information of work based experience relevant to the role
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