Apprentice Customer Support Administrator - Wetherby, United Kingdom - Augean

Augean
Augean
Verified Company
Wetherby, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Are you looking to kick-start your career in Sales or Administration? Do you have good Customer Service skills and enjoy being part of a team?


Job Summary


Working and training within the Commercial Administration team providing all-round administrative and customer support to the activities of the Commercial teams working with Construction and Energy waste streams.

This role will support the learning in the Level 3 Business Administration Apprenticeship.


Key Responsibilities

  • Proactively support and embed a generative safety culture
  • Working within the Sales administrative team who provide administrative support to the activities of the Augean teams dealing with mainly construction and energy waste streams
  • Data entry of new enquiries onto the company's bespoke Weighsoft 5 (WS5) system from a completed technical assessment form
  • Providing telephone support to the sales team providing excellent customer service
  • Creating accurate quotations from the enquiry entered on WS5 to forward onto clients on behalf of Account Managers
  • Updating and maintaining WS5 including spreadsheets and documentation which are ran through WS
  • Assisting the team who are responsible for all administration including producing reports via excel & correspondence as & when requested
  • Working within a team who are responsible for completing all Weighbridge tickets and invoicing, providing team members with support in these activities when required
  • Training towards Business Administration Level 3 Apprenticeship
  • Maintaining continuous professional development and competence for the role
  • Any other reasonable duties as and when to suit the business requirements

Critical Qualifications

  • English and maths at standard grade (or equivalent)

Critical Knowledge, Skills and Experience

  • A good command of the English language (written and oral)
  • Strong computerbased skills and operating systems including Microsoft Excel, Word and Outlook
  • Ability to focus on detail and complete administrative duties to tight deadlines
  • Experience of and ability to work in a methodical, organised and systematic manner
  • Skilled in working within deadlines whilst being flexible and confidently prioritising tasks

Competencies
Customer Focus - Critical

Delivering Results - Essential

Leadership

  • NA
Innovation and Change - Essential

Communication - Essential - Critical

Team Working - Essential - Critical

Self-Development - Essential

Decision Making and Problem Solving - Essential


Summary Performance Measures

  • Ensure new customer enquiries are inputted and quotes submitted to customers within our 48hr KPI
  • Ensure job completions are processed accurately, with attention to detail for invoicing purposes
  • Completion of Business Administration Level 3 Apprenticeship

Note:

This description is not intended to establish a total definition of the job, but an outline of the duties.


Job Types:
Full-time, Permanent


Pay:
Up to £21,500.00 per year


Benefits:


  • Company pension
  • Cycle to work scheme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • Onsite parking
  • Referral programme
  • Sick pay

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Education:


  • GCSE or equivalent (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person
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