1st Line Support - Stoke-on-Trent, United Kingdom - Talent International

Talent International

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Stoke-on-Trent, United Kingdom

3 weeks ago

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Tom O´Connor

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1st Line Support:

Location
StokeonTrent, Staffordshire
Salary £ £ per annum
Job Type
Permanent
Ref
BBBH32570_ Contact
Lois MayI am working with a leading organisation that provide technology solutions within insurance, they are currently on the hunt for a driven and ambitious 1st Line Support Analyst. This is a great opportunity for you to further your current skills and continue your IT journey up the career ladder.

Your role will consist of supporting users internally across incidents and requests always ensuring you deliver a high level of customer experience.

This will include diagnosing hardware/software faults and solving technical problems within agreed SLA's.

Day to day?

Triage all calls/tickets, log and maintain on the ITSM tool in a timely manner
Adhere to all service management principles
Meet deadlines and effectively prioritise workload according to the needs of the customers and SLA's.
Excellent listening and questioning skills with the ability communicate effectively at all levels
Committed to professional development
Committed to working core shifts (8hours)
Strong customer service experience in a technical environment
Knowledge of Windows platform
An understanding of PC hardware diagnosis, setup and configuration
A flexible approach and a willingness to learn
Full Driving License and access to own transport