Administration Supervisor - Glasgow, United Kingdom - Sopra Steria

Sopra Steria
Sopra Steria
Verified Company
Glasgow, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Do you have experience of leading and mentoring administration teams and would like to be involved in a project supporting our Armed Forces Veterans? Then we need you

Here at Shared Services Connected Limited we are on the lookout for an experienced Administration Supervisor to join our organisation to support our veterans within our Defence Business Service.

The mission is to work through thousands of backlogged pensioncases.

Providing a comprehensive pension re-assessment processing service to service personnel who are leaving or who have left the Navy, Army or Royal Air Force.

This is a significant and varied role where maintaining confidentiality is needed.

These are 24-month fixed term contracted positions based at our site in the centre of Glasgow.

Managing up a team of up to 40 Administrators and Team Leaders, within a tight knit team who are always on hand to offer support and guidance to one another.

Theroles are full-time hours per week, with the option to work those hours flexibly Monday through to Friday 7am-7pm, (consideration for compressed working week).


What you will be doing?

  • Manage team to deliver high quality work to agreed processes, timescales and quality requirements
  • Responsible for the accuracy and timeliness of output
  • To check and authorise processes
  • Deliver training to team members
  • Work with a broad customer base
  • Identify and implement improvements
  • Main point of contact and support customer/colleagues to resolve internal/external and escalated queries
  • Collect and provide statistical data/reports as directed by senior management
  • Manage and implement BPO best practice

What you'll bring:


  • Experience of managing people allocating work and resource planning
  • IT literate including Excel, Word, PowerPoint
  • Great interpersonal skills and proficient in communicating at all levels
  • Ability to set and achieve performance targets
  • Ability to identify areas of weakness and recommend improvements

It would be great if you had:

  • Previous experience of creating new business processes
  • Previous experience of managing pension processes
  • Pension sector experience

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you

Employment type:
Full-time - Permanent


Location:
Glasgow


Security Clearance Level:
Eligible to undergo the SC Vetting process


Internal Recruiter:
Chloe


Salary:
£28,000 plus a 3% flex fund


Benefits: 25 days annual leave with the option to buy additional days, paid volunteering days life assurance (4 x death in service), pension, up to £500 annual bonus and generous flexible benefits fund.

Loved reading about this job and want to know more about SSCL?

SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK.

We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll,Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.

We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy.

SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million
- providing more funds for front line public services.
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