Main Outpatients Receptionist - London Borough of Hillingdon, United Kingdom - The Hillingdon Hospital NHS Foundation Trust

Description

Job Title: Receptionist at Hillingdon Hospitals NHS Foundation Trust

We are looking for an experienced receptionist to join our team at Hillingdon Hospitals NHS Foundation Trust. Our Outpatient service is a dynamic and welcoming environment where you will rotate between different areas, ensuring a smooth patient experience. Join us in delivering exceptional customer care and working collaboratively with a diverse patient group.

Job Summary:

• Full-time position with weekday shifts and occasional weekend clinics
• Provide reception and clerical support in Outpatient settings
• Handle telephone queries professionally and ensure patient records are well-maintained
• Be part of a multidisciplinary team and contribute to a positive patient experience

About Hillingdon Hospitals NHS Foundation Trust:

Hillingdon Hospitals NHS Foundation Trust is dedicated to providing high-quality healthcare services and is committed to ongoing improvements. Our staff work closely with local partners to ensure safe and compassionate care for our community.

Main Duties & Responsibilities:

• Welcoming and directing patients in clinics
• Accurate patient record-keeping in Cerner system
• Booking and amending appointments with attention to patient needs
• Adhering to trust guidelines and policies
• Ensuring clinics are properly managed and providing personal care to patients
• Maintaining a calm and friendly demeanor during busy periods
• Preparing patient records and organizing medical information
• Collaborating with healthcare professionals and maintaining good customer relations
• Ordering supplies and assisting with clinic operations

Person Specification

Essential:

• Good general education
• Previous experience in a hospital or community setting
• Basic computer skills

Desirable:

• NVQ qualification
• Receptionist experience
• Familiarity with Cerner or similar computer systems