Hotel Receptionist - Nottingham, United Kingdom - DoubleTree by Hilton Nottingham-Gateway
6 days ago
Description
What will I be doing?
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use upselling techniques to promote hotel services and facilities
What are we looking for?
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it allSalary:
£9.50-£10.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Onsite parking
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Weekend availability
Supplemental pay types:
- Performance bonus
Work Location:
One location
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