Resident Liaison Officer - Haringey, United Kingdom - Alexander Fisher Recruitment Ltd
Description
Resident Liaison Officer/ RLO experienced essential- Ongoing work/ full time
- Immediate start available
Resident Liaison Officer RLO- Haringey
We are looking for an experienced Resident Liaison Officer for my Client for an on going role covering a project in the Haringey, North London area.
The sites are live tenanted properties. A background within this role is essential to be able to hit the ground running. This is a great company to work for with perks.Resident Liaison Officer Overall duties:
- Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, subcontractors, client representatives and the team.
- Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.
Resident Liaison Officer Responsibilities
- Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
- Maintain customer service processes and systems as relevant for the site / residents.
- Liaise with site team and Project Manager to ensure the smooth running of the project
- Basic site administration including data entry of the in house 'probe' system for such as:
Right to Work Checks- Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website.
- Draft responses and communications for residents and other parties.
- Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised and recommend changes, in line with company policies.
- Ensure prompt resolution / closure of all RLO matters.
- Maintain record of all issues raised with all points of resolution on system.
- Escalate unresolved issues to CSM, when appropriate to do so.
Resident Liaison Officer Key tasks
- Answering of phone calls and making any necessary appointments.
- Work with client and resident representatives to track all services within the project, issues raised and their resolution.
- Friday.
All applicants for this resident liaison officer role most have a driving license and have their own transport to use for work.
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