Call Centre Representative - Manchester, United Kingdom - CHANNEL ALT LTD

CHANNEL ALT LTD
CHANNEL ALT LTD
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Join our team as a Call Center Representative where you will play a vital role in providing exceptional customer service.

We are seeking individuals who are proficient in communication and possess strong phone etiquette skills to assist our diverse customer base.


Duties:


  • Handle inbound and outbound calls professionally and courteously
  • Provide accurate information to customers regarding products or services
  • Conduct data entry tasks accurately and efficiently
  • Utilize bilingual skills to communicate effectively with customers in English
  • Analyze customer inquiries to provide appropriate solutions
  • Upsell products or services when opportunities arise

Skills:


  • Proficient in phone etiquette with excellent communication skills
  • Fluency in English
  • Strong data entry skills with attention to detail
  • Ability to upsell products or services effectively
  • Multilingual abilities are advantageous for this role

Job Types:
Full-time, Permanent


Pay:
From £25,934.80 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 21/05/2024
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