Hybrid 2nd Line Support Engineer - London, United Kingdom - EA Change

Description

Position: 2nd Line Support Engineer

Schedule:
Full-time, on-site role (5 days per week)

Our key client, a highly reputable financial services business, provides a comprehensive range of services tailored to the UK market.

They are on the search for a 2nd Line Support Engineer to provide support to internal users across their London offices.

You will be based on-site at the main branch in Central London (close to Bank station).
Proficient in both 1st and 2nd Line Support
Experience in providing direct IT support to senior stakeholders
Strong knowledge of IT hardware systems, including laptops, mobiles, phones, AV equipment, meeting rooms, telephony systems, and other equipment
Familiar with the Microsoft stack, including AD, M365, Azure, and Windows OS
Proven ability to maintain applications on servers
Experience with cloud-based servers
Proficiency in networking, encompassing WAN, LAN, and Wi-Fi, is desirable
Liaise between internal users, senior internal personnel at the company, and external vendors.
Act as a direct contact to senior management teams
Collaborate closely with stakeholders to facilitate the smooth implementation of IT solutions
Oversee the maintenance and troubleshooting of IT hardware systems
Manage and resolve escalated issues from the IT help desk
Manage cloud-based server environments

This role offers an exhilarating chance to engage in diverse projects across the IT Infrastructure domain and embrace cutting-edge technologies.

Our client prides itself on fostering a culture of personal and professional development, supported by enticing benefits including private medical cover, a competitive pension scheme, and exclusive discounts.

Keywords:
IT Support, First Line, Second Line, Infrastructure, Networks, IAM, EUC, WAN, LAN, Firewalls, SLA, Hardware, Equipment, Software, IT Systems, Incident Management, London
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