Tutor Support Officer - Durham, United Kingdom - Learning Curve Group

Learning Curve Group

Verified Company

Durham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Introduction:

To provide efficient and effective administrative support to the Tutor Support Team Leader, process of data capture in line with company policy, quality assurance processes and auditable funding requirements.

To successfully manage a cohort of FL tutors, monitor workload, attendance and submission of work

Key Responsibilities:

DUTIES

Liaise with Tutor Allocation Officer and tutors to produce an accurate allocation of tutors work in a timely and professional manner
Identify learner submissions requiring reallocation and offer support to process in a timely manner
Produce daily ducket lists to successfully track and monitor tutor submission of work
Carry out comprehensive and indepth monthly 11's with tutors, ensuring that KPI's and tutor standards and expectations are being met
Identify tutor submission by college contract, process and accurately input onto company system daily to meet set targets
Process tutor submission of marked work, ensuring audit and quality assurance processes have been met
Support other members of the team to ensure tutor submission and issues arising from the submissions are addressed timely
Supply processed information to internal departments to progress learners qualification
Liaise with Tutor Support Team Leader with issues relating to tutors and support them to address issues
Respond to queries from tutors accurately and timely
Maintain an effective link between tutor and company by promoting a positive attitude
Support other members of the team to ensure paperwork is prepared to company standard and dispatched timely
Correspond in a professional manner with all internal and external customers
Generate reports as requested
Analyse daily overdue reports and address issues effectively with tutors
Attend, organise and prepare documentation, agendas and minutes for meetings

ESSENTIAL CRITERIA

We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.

Adaptable and able to work under pressure
Strong attention to detail, good communication skills both verbally and written
Capable of identifying and solve problems and prioritise own workload
Selfmotivated and adept in integrating into a team
Basic knowledge of Word, Outlook and PowerPoint, Excel including basic formulas

EQUAL OPPORTUNITIES
Don't just take our word for it though Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all:

Disability Confident Employer
Armed Forces Covenant Silver
Domestic Abuse Covenant
Durham Enable
Care Leaver Covenant

PURPLE PERKS

26 days annual leave + Bank Holidays

We understand the gift of time, whether it's to see your loved ones or just spending time doing the things you love.

That's why in addition to your basic allowance of 26 days your annual leave allowance can rise to as much as 44 days per annum (inclusive of BH) because of these amazing extra leave perks:

Buy & Sell | You can buy sell up to an extra 5 days annual leave each year

2YRS Service | Staff who have 2YRS service received an extra 2 days annual leave

5YRS Service | Staff who have 5YRS service receive a further 2 days annual leave

10YRS Service | Staff who have 10YRS service receive a further 1 days annual leave

We have a huge range of perks which you can look at here**
HEAD OFFICE PERKS
We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.

Electric Car charging points
Free fruit, Coffee and Tea
Onsite Shower
Prayer room on request or list of nearest available places of worship

Working Flexibly

If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.

Essential Criteria:

Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare.

If your role is applicable, the successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK.

Depending on your role, we may also need to carry out a DBS check in addition to an adverse media / digital search.

 Adaptable and able to work under pressure  Strong attention to detail, good communication skills both verbally and written  Capable of identifying and solve problems and prioritise own workload  Self-motivated and adept in integrating into a team  Basic knowledge of Word, Outlook and PowerPoint, Excel including basic formulas