Customer Retention Specialist - Crewe, United Kingdom - Radius Payment Solutions
Description
Customer Retention Specialist - Telematics:
The role
The role of
Customer Retention Specialist is really important to us. You will be responsible for handling customer cancellation requests to prevent churn within the existing Telematics customer base.
We would love to welcome you to our
Crewe office, working hours of Monday-Friday 8:30am - 5:00pm.
Salary:
£40,000 OTE in year one
Location:
Herald Drive, Crewe, CW1 6EG
Hours:
Monday-Friday 08:30am-17:00pm
Heard of us?
We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions.
Since 1990 our ambition has never wavered.
From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends.
Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings.
Our Telematics solutions are at the core of our offering.575,000 assets
Across
5 continents
17 years of telematics experience
Global offices
This is where you come in as a Sales Executive. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
What we do...
Radius Telematics has a range of products from Kinesis, Atom, Kinesis Vision and Kinesis Pro. Telematics that we provide can be used for all sizes of fleet and industries.
Radius Telematics provides user friendly software that gives vehicle-tracking information to business users worldwide. Vehicle hardware ranges from self-install devices to high-end equipment with dashboard cameras.
Your responsibilities day to day will be
- Day to day management of cancellation and stop requests
- Reduce Customer Attrition to enhance business performance
- Accurate reporting on cancellations to enable additional training and development
- Secure new contracts with retained customers
- Up sell new products offerings
- Account Manage retained customer base to increase customer satisfaction
- Working closely with the Account Management team to prevent cancellations requests
- Service multiple customers concurrently
What do we expect of you?
- Highly presentable with strong organisational and motivational skills.
- Outstanding communication skills.
- Ability to understand and empathise with customers
- Selfmotivated, capable of working on own initiative
- Strong organisational and time management skills with the ability to manage multiple projects simultaneously
- Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition
What can you expect of us?
- A friendly culture that mirrors our proposition to our customers.
- A fastgrowing organisation that defines itself as being agile and innovative
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
Still curious?
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background
- We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR._
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