Customer Service Administrator - Crewe, United Kingdom - Radius Payment Solutions

Radius Payment Solutions
Radius Payment Solutions
Verified Company
Crewe, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Administrator

The role
The role of
Customer Service Administrator is really important to us.

You will be responsible for the understanding of the drivers behind customers wishing to close their accounts by analysing and exploring current data on various CRM systems.

With the intention to deliver to the wider business reports of how we can retain customers at Radius.

We would love to welcome you to our Crewe EuroSales office, Monday to Friday 08:30am-17:00pm.


Salary:
£22,000 base salary + bonus


Location:
Crewe, CW1 6EG


Hours:
Monday - Friday 08:30am-17:00pm


What will you be doing as a Customer Service Administrator?

  • Reviewing customer cancellation information to determine root cause
  • Outbound calls to customers to gain understanding for contract termination
  • Offer ideas on process improvement and new ways of working
  • Understand and continue to build your knowledge on business processes
  • Develop new retention strategies to align with business KPIs
  • Common trend analysis

What do we expect of you?

  • Confidence speaking to customers over the phone
  • Build relationships with key stakeholders and team members
  • Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word)
  • Good organisation skills and ability to manage your own workload
  • Experience in a customer service/retention role is desirable

What can you expect of us?

  • A friendly culture that mirrors our proposition to our customers.
  • A fastgrowing organisation that defines itself as being agile and innovative.
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.


Heard of us?


We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions.

We support our customers with a range of products and services to meet their needs.


575,000 assets

Across
5 continents

17 years of telematics experience


Global offices
This is where you come in as a Customer Service Administrator. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.


Still curious?

  • Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background_
  • We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Team._
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