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    Senior Community Coach - London, United Kingdom - Culture Amp

    Culture Amp
    Culture Amp London, United Kingdom

    1 month ago

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    Description
    Senior Customer Success Coach, Enterprise

    Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.

    Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams.

    Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.

    To get there, you'll bring a strong passion for collaborating with and helping others be successful, be it your customers or teammates.

    You will get creative with solutions, demonstrate perseverance, as well as work with others to achieve a lot more than you could on your own.

    Your life experiences and knowledge will be unique, you'll be encouraged to participate and bring diversity of thought to Culture Amp.

    Your background could be in a customer-facing role at a SaaS company such as Customer Success, Support, Account Management, or even first-hand experience in a HR, which would mean you are able to build empathy and become a trusted advisor to your customers.

    Partner with our Enterprise customers (1K+ employees) to advance their employee feedback & performance strategy.

    Leading strategic conversations with a customer and their Executive team (CPOs, Heads of People, Org Development etc) alongside a People Scientist or Account Manager, by leveraging your knowledge of key People and Culture topics to advise companies on their people strategies.

    Facilitate effective conversations and uncovering a customer's needs and scoping the appropriate survey configuration and coaching their project management to ensure that they're successful
    Ensure customer success with collaboration of Product Support, Account Management, People Science, Marketing & Product.

    Access to world class CS Tools, such as collaborative email tool, a dedicated Customer Success management tool, CRM, Zoom, Slack and G-Suite.

    Nurturing and tracking renewal success and customer value in the CRM, and connecting with peers and being someone who communicates openly and tracks relevant information.

    Contributing and leading continuous improvement activities that will help Culture Amp and the Customer Success profession grow (i.e. be a 'Learn-it-all' not a 'Know-it-all').
    Take ownership of your own Book of Business of key Enterprise customers in APAC, working collaboratively in our local Enterprise Customer Success team to ensure a smooth launch & ongoing high quality customer experience for our strategic customers
    Facilitate delivery of key customer journey points (Partnership Kick-Off, Feedback Strategy Review (Business Reviews), Project Meetings, Trainings etc)
    Have learned the core elements of the product (employee feedback, performance & development)
    Built internal relationships crucial to the successful delivery and retention of accounts, across customer and product teams
    Be contributing to and collaborating on projects, such as partnering with other teams to support with our growth
    In addition to providing a competitive compensation package, some of the key benefits we offer are:
    ~ Programs, coaching, and budgets to help you thrive personally and professionally
    ~ Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
    ~ Monthly Camper Life Allowance:
    An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
    ~ Team budgets dedicated to team building activities and connection
    ~ Extended year-end breaks: Excellent parental leave and in work support program available from day 1 of joining Culture Amp
    ~5 Social Impact Days a year to make a positive impact on the community outside of work
    ~ MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
    ~ Medical insurance coverage for you and your family (Available for US & UK only)

    Additionally, we don't just focus on our internal community; We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.

    If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany).

    Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.

    If you require reasonable accommodations or adjustments to complete the online application or to participate in the interview process, please contact .

    com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
    Will you now or in the future require sponsorship, to work for Culture Amp?

    If not, Are you willing to relocate?


    Global Diversity Questions At Culture Amp, we are incredibly proud of how our platform helps companies measure aspects of diversity and inclusion; When it comes to measuring diversity for ourselves, we are leading the charge in helping companies think about building balanced teams.

    By providing answers in the following questionnaire you consent to Culture Amp using your anonymised demographic information for internal research and trend analysis.

    Culture Amp is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, colour, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.

    Man
    Woman
    Do you identify as Hispanic or Latinx ("Hispanic / Latinx" refers to people with cultural history from Spanish-speaking and/or Latin American countries)?
    Disability
    I have a disability that affects me mentally
    I have a disability that affects me physically
    I have a disability that affects me mentally and physically
    I do not identify as someone with a disability
    High school/Upper Secondary or less
    Bachelor Degree/Equivalent or less

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