Head of Customer Workshop Services - Milton Keynes, United Kingdom - Scania

Scania

Verified Company

Milton Keynes, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Head of Customer Workshop Services

Salary:
Starting at £69,000 plus excellent benefits package

Responsibilities:

Define and implement Customer Workshop Service's strategy
Manage all CWS contractual obligations to mitigate any financial or performance risks
Ensure customer specific compliance processes and standards are rigorously applied
Ensure consistently high SHE standards are applied and proactively managed
Ensure compliance to customer specific SHE Policy & Procedure
Ensure the highest standards of housekeeping are consistently applied across all locations
Deliver high quality maintenance standards in line with customer expectations and the Scania brand
Implement metrics and KPIs to ensure the efficiency and commercial viability of each VMU operation
Creation of sitespecific financial business plans
Ensure all CWS operations achieve their annual business plans
Define and implement standard operating processes across the CWS operations

Character:

Excellent customer service skills with the ability to build and sustain good relationships
Ability to actively seek solutions to problems
Ability to plan and organise workloads and priorities to achieve deadlines
Strong communication and influencing skills
Good data integrity and attention to detail

Working for Scania is not just about the job.

It's about you too, and this is where the company goes the extra mile, and provides an industry leading employment package.

We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute.

We trust each other to act with integrity and make decisions, and we believe in a more flexible future workplace based on individual needs.

For us, diversity and inclusion is a strategic necessity.

By having colleagues with the widest possible range of skills, knowledge, backgrounds and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward.

We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Closing Date: 26/04/2023