Luggage Porter - London, United Kingdom - Montcalm East, Shoreditch London

Description

LUGGAGE PORTER

Company Overview
United by timeless style and peerless service, the Montcalm Collection is London's compendium of luxury hotels.

Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city's story.

Architecture and style may change, but classic hospitality stands the test of time:
expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Discover the hotels in the collection.

Our historic brewery, reimagined as a vibrant modern hotel:
The Montcalm At The Brewery.

Our Georgian charmer with an artful modern spirit:
The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the

Royal Mail:
The Montcalm Royal London House.

Our duo of mindful hotels which set a slower pace:
Inhabit Southwick Street and Inhabit Queen's Gardens.


Position Overview

Montcalm Collection are looking for
an ambitious and passionate Luggage Porter who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests.

Join our amazing and diverse team and grow your career with Montcalm Collection. Help to shape the Montcalm Collection's next chapter and showcase your skills.

Become a trusted ambassador for our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Key Responsibilities
To assist our guests efficiently, courteously, and professionally.

Each interaction is to be completed following quality assurance standards, exceeding our guests' expectations, and promoting a professional and positive image Montcalm East.

• Prepare yourself for your daily shift by making sure there is a hand over between shifts and you pass on all necessary information, and you familiarise yourself with the daily brief sheet. Have detailed and up to date knowledge of all hotel services and functions at all times.
• Meet and greet every guest with a smile, ensure assistance is always offered. Follow the Symphony of Service components in ensuring open palm gestures, the escorting process, two handed deliveries.
• Anticipate guests' service needs by asking questions to better understand their requirements and watching/listening to guest preferences. Always act on these whenever possible. Proactively offer support to guests with luggage and shopping bags as they enter the lobby.
• To be empowered to deal with guests' issues and problems, using the LEARN model, and seeking advice when unsure what to do.
• To ensure compliance with quality assurance standards, including department checklists and brand standard audit requirements.
• Ensure the correct process is followed when receiving and returning guest luggage.
• Maintain all logbooks.
• Always ensure the immaculate appearance of lobby, luggage room, and luggage elevator banks. Proactively reporting any suspicious items.
• Preform duties of a doorman in their absence.
• Delivery of newspapers, express check out folders, messages, packages etc. to guestrooms.

Requirements and skills

• Previous experience working within a customer service environment preferred.
• Strong organisation and multitasking skills
• A keen eye for detail
• Strong problemsolving and decisionmaking skills
• Confidence interacting with guests
• Good communication skills both written and verbal English
• The ability to work independently
• A positive mindset
• A genuine passion for working in hospitality
• Strong communication skills, (verbal, written, listening)
• Customer service orientation and strong interpersonal skills
• Ability to work independently or as part of a team.
• Multitasking, organisational skills and time management skills
• Positive demeanour
• Proactive and reliable
• Good level of English essential

Benefits

• Collaborative and empowering team dynamics.
• Pathways for promotions and growth within the brand.
• Recognition and Rewards Program.
• Access to an array of discounts via our Benefits Platform.
• Comprehensive training through Certified Classroom and E-Learnings.
• 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2year tenure.
• Health incentives: Cashback on optical, dental, chiropractic, and physio services.
• Concession on gym memberships.
• Nutritious meals provided during shifts.
• Complimentary drycleaning service for uniforms.
• Inclusive pension schemes

Eligibility

Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

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