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Customer Service Consultant - Aldgate Station, United Kingdom - Hamptons

Hamptons

Verified Company

Aldgate Station, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a Full time Customer Services Consultant to join and support our Client Services Team.

In this inbound role, based in our Aldgate office, you will be taking details from customers and immediately passing them to the relevant Hamptons department in order to generate business.

We will train you up so you'll know our departments inside and out; being an expert in what you do.

From the moment you start your career with us, you will receive the best development, benefits and opportunities in the business.

We will invest heavily in you and your career to ensure that together, we continue to achieve great things.

Responsibilities:

Handling inbound calls and qualifying inbound enquiries through our CRM software
Dealing with Webchat enquiries
Liaising with our Clients and prospective buyers by sending them across to the relevant department or branch in Hamptons
Converting Inbound enquiries into new instructions to sell or let
Working towards an individual target

Skills:

Process driven and organised
A positive, determined and enthusiastic attitude
Strong communicator both written and verbally
Willing to learn and have a 'can do' attitude
Working proficiency across all Microsoft Office packages
Previous experience in dealing with several systems simultaneously is preferred.
Excellent phone manner and customer services skills
Able to work independently and manage your own workload

What do we offer?

Hybrid, office and remote based working is available. Working hours
Wednesday 10am8pm, Thursday 10am8pm, Friday 10am8pm, Saturday 9am5pm and Sunday 9am5pm
Competitive package and commission structure.
25 Days of annual leave excluding Bank Holidays.
Extra Birthday day off.
Chances to win time off and vouchers.
Company laptop provided.
Excellent scope for development and progression.
Extensive training and monthly personal performance meetings.

- 'Perks at Work' includes discounts such as groceries, cinema, holidays, broadband & phone contracts.

From the moment you start your career with us, you will receive the best development, benefits and opportunities in the business.

We will invest heavily in you and your career to ensure that together, we continue to achieve great things.