Executive Housekeeper - London, United Kingdom - Chateau Denmark

Chateau Denmark

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Executive Housekeeper

We are searching
for
An experianced and dynamic
Executive Housekeeper to join out team at Chateau Denmark.

Understanding each and every component that goes into the guest experience is key in order to convey the brand's philosophy of "no half measures" in terms of both creativity and excellence.

Solution driven you'll pay close attention to every part of the guest's journey, ensuring a results driven approach at all times that appears both seamless and effortless.

Being a department leader, you'll be able to shift from inter-department discussions in order to orchestrate and deliver the most important part of the Chateau Denmark experience.

Your profile

Leadership abilities.
Being exceptionally organised and proactive in managing tasks.
Passionate for creating exceptional guest experience.
Being an excellent team player, and have an outstanding communication.
Exceptional attention to detail.
The ability and drive to build relationships with internal and external stakeholders.
Relevant experience in a 5 star property.
Excellent IT skills and numeracy.
Project always a positive and joyful attitude.
Display a passionate, fun, and enthusiastic approach to work.

Your role

Control, monitor and analyse, quality standards in guest accommodation and public areas relating to Chateau Denmark within the following areas:
Stock control_
Cleaning and preparation of guest accommodation_
Presentation, cleanliness and quality of linen, outfits and all items related to housekeeping function_
Revenue and cost control_
Condition and cleanliness of facilities and equipment_
Guest satisfaction and feedback_
Monitor overall service delivery across the department in accordance with Housekeeping and ensure that all team members follow the order of service correctly within their respective roles
Carry out regular spot checks on number of rooms and apartments, ensuring standards are maintained.
Play an active role in the development of Chateau Denmark concepts, amenities, linen and housekeeping supplies though the sharing of ideas and suggestions with the management team to enhance the guest experience.
Effectively handle any negative guest feedback or complaints in accordance with Chateau Denmark guidelines.
Implement systems and procedures to effectively profile guests.
Comply with hotel safety and security.
Ensure that all team members receive mandatory and statutory training.

And we are offering you
***Career development opportunities, training, special accommodation rates for your friends & family, free CODE & Perkbox membership, holiday increase by one day for each completed year of service (up to 5 days) & many more.

**"Be part of making history." Emilie, Chateau Manager