Customer Service Administrator - Brighton, United Kingdom - Page Personnel - UK
Description
Hybrid working- Excellent benefits
About Our Client:
My client based in Brighton are looking to expand their team, excellent benefits, hybrid working.
The Key Responsibilities for a Hybrid Customer Service administrator will be:
- Deliver outstanding customer service at all times
- Inbound and outbound queries for both Customer Service and dedicated Agent support line and follow through with any subsequent actions
- Provide comprehensive service, explain products & service benefits.
- Liaison with other internal departments on behalf of customers where appropriate
- Responsible for complying with caller Data Protection checks.
- Handle all initial claims requests with professionalism and empathy
- Outbound and inbound call handling from customers
- Use knowledge of the products to establish reasons for cancellation and offer alternative solutions
- Respond to customer objections and demonstrate excellent problem solving skills
The Successful Applicant:
- Ability to empathise and adapt personal style to diverse customer needs
- Articulate, excellent verbal and written communication skills
- Attention to detail
- A team player, with ability to use initiative
- Enthusiastic and motivated
- Numerate
- Customer service experience
- Experience of using a strong customer focus, with passion for ensuring the customer receives the right support and solutions
What's on Offer:
- Company Pension
- 25 days annual leave
- Salary: £24,762
- Hybrid working
- Progression
- Bonus scheme
- Contact
- Bibi Bosworth
- Quote job ref
- JN
- Phone number
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