Customer Service Advisor - Liverpool, United Kingdom - Tout's Company

Tout's Company
Tout's Company
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Do you have a passion for helping others and giving them peace of mind?


Whether it's getting answers for customers quickly, consulting and recommending products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.


Responsibilities:


  • Respond to customer inquiries in a timely and professional manner.
  • Handle customer complaints and provide appropriate solutions.
  • Provide accurate information about products and services.
  • Maintain customer records in an organized manner.
  • Follow up with customers to ensure their satisfaction.
  • Identify and escalate priority issues to the appropriate department.
  • Track customer interactions and provide feedback to management.

Salary:
£20,803.00-£22,102.00 per year


Benefits:


  • Company events
  • Company pension
  • Sick pay

Flexible Language Requirement:

  • English not required

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Liverpool, L3 6AL: reliably commute or plan to relocate before starting work (required)

Education:


  • Diploma of Higher Education (preferred)

Experience:


  • Customer service: 1 year (preferred)
- retail: 1 year (preferred)


Work authorisation:

  • United Kingdom (preferred)

Work Location:
In person
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