Customer Service Administrator - Stockton-on-Tees, United Kingdom - InBond Ltd

InBond Ltd
InBond Ltd
Verified Company
Stockton-on-Tees, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
InBond Limited is a leading provider of specialist Warehousing and Document Management Services.


Following a period of structured growth, InBond are looking to recruitment a Customer Service Administrator to join the current Customer Service team, working alongside a team of Customer Service Administrators and the Customer Service Assistant Manager.


Believing in proactive personal development of its employees, this is an exciting opportunity for a Customer Service Administrator to join our busy department, to gain a vast amount of experience and knowledge from fellow colleagues.


At the heart of InBond's core values is providing our clients with an exceptional high level of service, built on proven track record of success.


Main Responsibilities and Duties:

  • Working 35 hours per week, providing coverage between 8am and 5pm
  • To provide a positive and proactive customer service experience to the Clients
  • Processing tasks on a daytoday basis, including liaising with Clients and processing inbound and outbound bonded and nonbonded transactions
  • To work within the defined systems, processes & procedures of the Company
  • To ensure that all Customs legislative requirements & procedures are adhered to and amended in line with legislation as required, including full due diligence checks and regular document updates
  • The completion of reports required by Customs, including twice monthly warrant processing and deferment account administration within the legal timeframes allotted
  • To obtain and maintain a working knowledge of HMRC legislation and notices pertaining to the obligations of a Customs Bonded Warehouse
  • Source competitive rates for freight forwarding and Transport activities
  • KPI reporting.
You will be working closely with other team members, supporting them in their work load.

This position is an excellent opportunity and will offer you the experience in dealing with blue chip clients with our growing customer base.


Practical experience in customer services, computer skills (Microsoft Word and Excel) and the ability to communicate confidently with colleagues and customers is essential.


The Company offers an attractive salary and benefit package, including 28 days' annual leave per year (including bank holidays), increase by 1 day for each completed year of service (up to a maximum of 33 days per annum (including bank holidays) and a Company pension scheme.


Job Types:
Full-time, Permanent


Salary:
£24,040.00 per year


Benefits:


  • Company pension
  • Free parking
  • Life insurance
  • Onsite parking
  • Sick pay

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:


  • Administrative: 1 year (preferred)

Work Location:
In person
More jobs from InBond Ltd
See all jobs of InBond Ltd