Team Administrator - Norwich, United Kingdom - Norfolk and Suffolk NHS Foundation Trust
Description
Customer service skills and full administration experience will be essential for this role. You should be able to evidence a flexible response to service needs, and the ability to think creatively. Experience of working to deadlines, on your own initiative, and maintaining strict confidentiality are also essential.A working knowledge of Microsoft packages are essential for this role. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.
Understanding medical medical terminology would be advantageous.
Named support for referral management
Planning of appointments/meetings and Diary Management
Use the electronic patient database system to input data, validate and update patient information to ensure correct use of grammar, spelling and sense-check of clinical entries.
Provide a friendly and professional service, dealing with incoming telephone calls, meeting, and greeting of patients, their families, and visitors on site via reception.
Reception cover, including meeting and greeting visitors to the building and signing them in.
Ensure all duties are undertaken in line with standard operating procedures to enable the achievement of Trust and service specific key performance indicators.
Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
Transfer of data to bespoke spreadsheets.
Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.
Must be able to prioritise a varied workload based on business need.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other.
In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey.
We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park.
Please find attached our Job Description and Person Specification for more detail on the Key Accountabilities expected of this role, then if you feel you have what it takes to make a difference, click APPLY
Effective Communication skills
ICT skills including a working knowledge of Microsoft Packages
Ability to meet deadlines
Keen attention to detail
Able to work effectively in a team
Ability to Prioritise working under pressure
Able to work with mínimal supervision
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