Customer Service Advisor This role would be based 2 days a week in our Sandbach Office About you: As a Customer Service Advisor you will be passionate about customer experience, you will get a buzz out of continuous improvement, have excellent attention to detail and be efficient in responding to queries
Day-to-day, you will:
Ensure excellent customer service by providing a professional and effective service.
-Handle queries from clients, service users, suppliers and internal colleagues through a variety of communication methods. -Manage large amounts of both incoming and outbound calls, prioritising and organising workload to ensure exceptional customer experience is delivered at all times. -Build sustainable relationships and trust with customer accounts through open, interactive communication. -Communicate professionally and effectively with a wide range of staff, clients, suppliers, partners, service users and visitors. -Take personal ownership to meet personal and customer service team revenue targets and call handling quotas. -Accurately input and retrieve data on relevant electronic systems in a timely manner and in line with standard operating procedures. -Maintain confidentiality and compliance with Data Protection and Information Security policies at all times. -Use the Customer Record Management system to record, retrieve, cleanse and collate information as required. -Assist with the lifecycle of employer benefit schemes including set up, ongoing administrative duties such as invoicing and schedules, lease documentation, end of scheme -Handle customer complaints, providing appropriate solutions and alternatives Your skills and experiences might also include: -Proven effective and professional customer service skills with a willingness to accommodate customers and communicate positive and negative messages effectively and in line with Company guidelines. -Proactively contribute to discussions and offers direction, suggestions and solutions, proactively listens to others' views, influences people to deliver. -Takes responsibility and ownership of own workload, personal behaviour and performance in line with Company values and encourages others to do the same. -Ability to plan and prioritise own work to ensure completion within set deadlines and where no deadlines are set, establish these to meet business requirements. -Demonstrates a high level of attention to detail, delivering high quality outputs that are accurate and fit for purpose. -Proactively looks for improvements and efficiencies in costs, processes, procedures, outputs and results. -Proficiency in all relevant IT packages. -Ensures all company policies and procedures are adhered to. -A resilient approach with the ability to manage conflicting priorities effectively and efficiently.
