Call Centre Baggage Tracing Agent - Manchester Airport, United Kingdom - Global Baggage Solutions

Global Baggage Solutions
Global Baggage Solutions
Verified Company
Manchester Airport, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Location:
Manchester Airport


Job Type:
Full-time, Permanent Contract - immediate Start Required


Salary:
Starting £10.50 an hour


Health plan:
Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year


Overtime:
Overtime available and paid at 150% - £15.00 an hour


Hours:

We operate 24 hours / 7 days a week, however hours are fixed 08:00-19:30 working on a rotating shift pattern 3 on 3 off.


Other

Benefits:

- Ø Free on-site parking whilst on duty

  • Company Pension scheme
  • Full uniform provided in training
  • Onsite discounts and heavily discounted staff shop
  • Discounts on tram and train travel to work

Role Overview:


  • This role is varied, and duties will involve working within our Operation Team.
  • You will be the first point of contact for passengers, customer airlines, handling agents and courier services.
  • Assisting and updating customers on the status of their baggage.

Responsibilities:


  • Excellent customer service skills in line with Global Baggage Solutions set standards.
  • Communicating and sending tracer messages to relevant Airports to trace passenger baggage.
  • Updating or amendment of World Tracer files for passengers / customers and ensuring files are up to date with.

Requirements:


  • Previous Airport experience would be advantageous.
  • Excellent customer service skills.
  • Strong communication, written and interpersonal skills.
  • Fluent in English, second or third language of the following, Chinese, Japanese, French, German, Spanish, or Italian would be advantageous.
  • Computer literate.
  • Able to manage multiple computerised systems.
  • Able to find solutions to customer needs and ability to problem solve and empathise with customers.
  • Able to adapt in a fast paced and changing environment.
  • Self motivated and strong time management skills.
  • Good team player.
  • You will be required to attend mandatory training as set by GBS.
  • Must have the right to work in the UK.

COVID-19 considerations:

Guidance and recommended control measures are sourced and adopted directly from Public Health England and the GOV.UK website


Job Types:
Full-time, Permanent


Salary:
From £10.50 per hour


Benefits:


  • Company pension
  • Employee discount
  • Onsite parking

Schedule:

  • 12 hour shift

Experience:


  • Customer service: 3 years (required)

Licence/Certification:

  • Driving Licence (required)

Shift availability:

  • Day shift (required)

Work Location:
One location
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